Chrome App Player Stopping

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  • Problem
  • Updated 3 years ago
  • Not a Problem
Does anyone have any suggestions as to why this may be happening:  
Periodically, and randomly, the Chrome App Player stops running.  One minute the content will be playing and the next, stuck on the desktop - unable to do anything without power cycling the media player.  This has happened to several of my displays and I cannot figure out why.  Could it be a Windows issue?  Network? --> I am using a proxy.  Has anyone seen this?  I know this player is in BETA, but I like the control of the LCD's it gives.  Any feedback would be nice as I try to troubleshoot this problem.
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Tri-C Metro

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Posted 4 years ago

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Robb, Official Rep

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Sorry to hear you are having trouble.

The first thing I would do is determine if there are any issues with performance on the machine when the issue occurs. Try running Task Manager on top of the Presentation, or if that isn't possible, use Perfmon and watch the CPU, Memory and Disk Activity while the Presentation is running. If you see any of those items go into danger territory while the Presentation is running, that should indicate where the problem lies.

If that is not the issue, is there a specific piece of content running when it crashes? Perhaps a specific video or webpage? You may want to try removing that particular piece of content, to see if that improves the situation.
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Tri-C Metro

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That is where I initially went also.  However, in an effort to eliminate that possibility, I have each display running the same exact content. And it took over a week for it to happen this time.  The randomness of these events is what is most perplexing.  
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Robb, Official Rep

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Is it possible it started happening around August the 12th? That is when the stable version of Chrome was updated to it's current version. 

Can you share a link to your Presentation? I'd like to see if I can recreate the same behavior. Thanks!
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Neal

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You can also check out the Event Viewer to see if there's anything listed there that helps indicate why Chrome is crashing.
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Robb, Official Rep

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Tri-C Metro,

Did checking the Event Viewer, Perfmon or Task Manager help determine the issue?

My apologies, I meant to include a link to using Perfmon in my first reply, you can view the steps on setting up and using Perfmon on your Display here, as well as another post on setting it up to run automatically here

Let us know how you make out!
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Tri-C Metro

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So, here is where I'm at.  After another evening where three different displays went offline at separate times, I am at a loss.  There is no way it can be the content, because the content was not scheduled to run during the times these displays went offline.  I am not seeing anything in the event log that would indicate why, and nothing right before it happens.  Is it possible that when the TV's turn off (via timer) that when they turn back on, the MP cannot send the HDMI signal to the displays? But would i still see the desktop then?  Very strange.  Is there something specific I should look for in the event viewer?  
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Neal

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Tri-C, can you set one of the Displays to not turn as per its schedule to see if that is the culprit?  And to confirm, you're seeing the desktop and not the monitor in some power save mode, or no signal detected message?

I vaguely recall seeing something similar to this before. I'm just trying to locate it in the forum to see if it provides any tips.  Will keep you posted.

Thanks.
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J Tarnai

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Will do. It's strange because you would think it would happen every time the television turned on and off and not at random times. Correct. It did at the desktop screen.
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Tri-C Metro

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I'm also trying to change settings on multiple displays to see if I can duplicate or stop this issue. Since I am using the web app player I have scheduled a shutdown/restart in the task scheduler everyday at 3:00am.  Is this in addition to to 3:00 am scheduled reboot of the media player that I see in my displays in RVA?  Or is the scheduled shutdown/r in in task scheduler the only one I need?
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Neal

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Tri-C,

Can you confirm that the Chrome App Player is in the startup folder on Windows?  If it isn't, and the computer is rebooting, that could cause problems.  This wouldn't account for it happening at random times, but its possible that a lingering process is preventing the reboot from happening at a scheduled time (waiting on processes) and then reboots when ready.
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J Tarnai

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It is absolutely is in the startup folder. It starts perfectly whenever I reboot. Sorry you are seeing two different names in these responses. They are both me.
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Tri-C Metro

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This is a frustrating issue.  Another display just dropped offline a second ago.  This time, it was moments after I added a small presentation to its schedule.  There are three presentations, each running about three minutes.  Several other displays are running the same exact content with no issues at all.  rva link is here:
http://rva.risevision.com/#SCHEDULE_MANAGE/id=a6f38c50-8b5c-45ab-8821-04c993a89491/company=092134fc-...
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Neal

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From what I'm seeing, the Display was reportedly offline an hour before the last change done in the Schedule.

Are your devices using wireless, or wired connections to the internet?  Also, have you tried the Windows Player to see if that corrects what you're seeing? (it does also have a built-in check so that if Chrome does stop, it is restarted within 3 minutes).

Thanks.
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Tri-C Metro

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Wired.  I wanted the flexibility of the web app.  Is this my only option?  To switch players.
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Neal

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I can make copy of your Presentations and run them on the Chrome App Players I have here to see what happens in comparison.

I did notice that none of the Displays had the Scheduled restart enabled (they were all set to none).  The main benefit of utilizing this is to clear the cache on a regular basis, where a normal restart wouldn't do this.

Thanks.
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Tri-C Metro

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i did that as part of a test I am doing.
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Tri-C Metro

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After a closer look at one of my displays, I noticed my daily restart of chrome (the one created in the task scheduler) was not working.  Could this cause Chrome to crash, or the player to stop running?  
Also, I found several warnings about Bomgar in the Event System Log that says "The Bomgar Jump Client [support.risedisplay.com] service terminated unexpectedly.  It has done this 130 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service."  Does this mean anything.  I spoke with Ray last week and he said he could not remote into all but two of my displays with Bomgar.  Just wanted to add this. Coincidence?  

Hopefully the shutdown / restart will keep the player from stopping randomly!
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Tri-C Metro

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Well, this issue may be the end of my Chrome App experience.  It simply will not stop giving me problems.  I had two more displays drop offline today for no reason.  I was really hoping this would work.  RV player it is, I suppose.
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Tri-C,

Regarding your original question, the restart that was set up in Task Scheduler not working *may* be contributing to the problem. If the Display is not restarting on a regular interval, there's the possibility that too much memory gets chewed up and the browser crashes. Typically you should see that gradual increase in the Task Manager or Perfmon logs, but it's possible you won't, so making sure the Display restarting on a regular interval is key.

Also, one thing to make sure of that we mention in the very first point of our Configuration guide for the Chrome App Player, is that make sure you turn off App sync for the Displays you are running this on. Is it possible that the account that is being used to run these Displays, has App Sync on, and whoever is logging into the account on another machine is removing the Player from the Chrome Apps? It didn't sound like that was the issue initially, but the irregularity of the crashes made me think of it.

Let us know if that helps!
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Tri-C Metro

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Well, none of the displays have Google accounts associated with them - just did a basic extension install on Chrome.  Do the displays NEED an ID?  If not, that is unlikely the problem.  And, i have since updated the task scheduler to restart daily, and that is now in order.  It seemed to stop the problem  initially, but to no avail.  I spoke with my networking team and they assured me it was nothing on their end - most likely "device or browser issue".  Wish I could see the screen right before the player stops - maybe their is a message or error.  

Does a restart clear the cache too?
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Neal

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All of the installations we have run have utilized a Google account for the Chrome browser.  It is possible that if you are running Chrome without one signed in, that this is causing the problems of the Player stopping.  I would recommend setting up a Google account for the Displays.

Thanks.
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Matthew

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Did setting up a google account solve the issue? We are running into a similar issue:

Out of nowhere (Experienced on about 3 displays now out of the many we have running) the chrome player stops working and all you are left with is a desktop and a chrome browser window (not full screen) sitting in the middle of the desktop with a blank white stare. All of these displays are using the Google Spreadsheet in their presentations.
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Alex Kolenoff

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Hi Matthew,

The ones I modified on my display are the ones visible in Task Schedule under the first node "Task Scheduler Library", and there are only two of them.

I see from what you have above that the GoogleUpdate.exe exists in both the user folder and the system folder (C:\Users\Matthew\AppData\Local\Google\Update and C:\Program Files (x86)\Google\Update\

On my test display I only have Chrome installed in the user folder and so I don't have a Chrome folder under c:\program files (x86).  Just out of curiosity, would you mind taking a look and seeing if Chrome.exe also exists in both folders?
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Matthew

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Do you mean C:\Users\Matthew\AppData\Local\Google\Chrome SxS\Application\chrome.exe? If so then yes.
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Alex Kolenoff

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That is Canary, is it not?
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Matthew

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Might be. I have Both installed on my personal machine, unlike the machines we have in the field.  This PC isnt the best sample. We install chrome via Ninite... No user profile. 
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Alex Kolenoff

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Oh I see, I didn't realize this was your own personal machine.  I assume that the tasks on your display PCs might be different then.