I setup two new player for my account both are using the same hardware as the other ones. But they are getting the wrong resolution and the presentation look really bad.If both new player has the same hardware why are they getting the wrong resolution?
Hi Adrian, The resolution that you see on the Displays app will be the same as the resolution in the media player. To set the resolution, you will need to change it on the media player itself.
It's also good to set it so that the resolution is the same as the presentation's. For example if you are creating a 1980x1020 presentation, make sure that it's also the resolution on the media player.