Cenique Players (Problems?)

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  • Updated 2 years ago
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I've been buying Cenique C110 Players for over a year and loved their ease of use because you don't need to be a computer guru to set things up for RiseVision (my wife sets up most of our accounts and she'll be the 1st one to tell you she's not a techie, she gets it out of the box and has it set up in a couple of minutes!)  Some of the solutions using a Linux machine, just seemed to involve too much knowledge of the Linux platform.

In the beginning, we velcro'd the units to the TV's and used a wifi connection for communication... everything was fine for about a year and then players started messing up... in the beginning, it would simply require a default of the player and they would reload the app (for free.... totally awesome and customer orientated from Cenique), then we started experiencing failures that we couldn't fix and required sending them back for re-imaging (again they did this for free, even though they were outside of the warranty period... again awesome!! we just had to pay the shipping both ways... was totally o.k. with that).  So, We haven't been velcro'ing for quite some time because of the player failures.

  Since I've started with the C110 Players, my client or I have purchased over 50 players, not a lot, but enough to get some data on. I sent 6 back several months ago, and just sent back 9 players, (UPS picked them up today)... now they recently added to charge for re-imaging of out of warranty players @ $20/player (<10) .. no guarantee... I waited to get a discount at 10 players for only $9.99 a piece... and to be honest, I'm not even upset about that ... It takes time to do that, and they should be paid for their time.

My ONLY concern is that I want a player that works consistently and that I don't have to send someone to replace it because it totally failed... If it's network issues (which clients have all the time), I don't blame the player or RiseVision, but when the player fails and doesn't get to the point where it even tries to connect to the network, arghh.... another drive to the customer's location to swap out a player.)

My question to the forum, is, Is anybody else having the same problems with these C110 players or is it just me?????  And if you are, what players do you recommend?
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Larry Tosten

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Posted 3 years ago

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HSuarez

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Hi Larry,
You may be interested in this hardware recommendations/stories thread also
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Robb, Official Rep

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Larry,

Have you reached out to support@cenique.com about this? I am sure they would be interested to hear about this, as maybe it would point out a flaw in the hardware.

Player recommendations are really determined by the kind of content you want to run. We have a chart over on the Create a Display help page that may help.

Let me know if you have any further questions.

Thanks!
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Larry Tosten

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Yes, I have reached out to cenique.  They claim that I'm the only one having these problems, that's why I'm asking here to see if any other people are experiencing the same issues I'm seeing.
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Eugene Gordon

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You are NOT the only one, I have had 25 of them freeze on the boot screen, I have thrown them all in the trash and replaced them with $99 PQ Labs iStcks and they have been working fine in the same exact environment. Cenique also told me I was the only one with this issue, that they were mounted incorrectly and getting hot, etc, etc, but the iSticks are working fine mounted in exactly the same manner. I will not install any more Ceniques because of their failure rate and their BS, beside the iStick are a 3rd of the cost and they are smaller.
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Robb, Official Rep

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I'm sorry to hear that the Cenique Players didn't work for you Eugene, however I'm glad to hear the iSticks are working great!
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Robb, Official Rep

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Good thinking. Hopefully other Cenique users can let us know!
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Howard - MCHS

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I may be having the same problem. My player is under one year old and seems to have gone down already. Over the several months we've been using it, it has required very frequent reboots and now it is frozen on the boot image and I can not even get it to respond to the factory reset button.
I am attempting to contact them, but all efforts so far have been fruitless (which is what has brought me here).
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Robb, Official Rep

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Sorry for the delay in hearing back from Cenique. I have reached out to them as well regarding your concerns and asked them to respond.

Have you looked at this forum post from Cenique? You may be able to contact them that way as well.

Thanks!
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Howard - MCHS

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Thank you for your support. I am in communications with a Cenique representative now and hopefully will be able to get our display back up and running. They believe the issue is potentially being caused by poor airflow as the media player does not have a cooling fan. It was suggested that I reconsider the current placement (behind the display) to someplace that will allow a more natural airflow.
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Cenique USA

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Howard,

A factory reset has resolved this issue and the Cenique Android Rise Player app is up and running. Please enter the Rise Display ID at the menu.
As noted in our FAQ, please ensure adequate airflow to the media player, since they do not have built-in cooling fans. See our FAQ.

Thanks,
Cenique Support
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Darius - PRODO.us, Champion

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I am afraid there is no bulletproof consumer level player available at this time. I am working with Chromeboxes and Windows players. In about a year we experienced two Chromeboxes failing to the point when factory reset was needed and it happened at the same time, and at the same location. I have been working with Windows devices for about 6 months and these did not need factory reset so far. However we have major software level failures and the reason in most of these cases was some update coming from Google or Rise Vision. RV has stopped issuing app updates for Chromeboxes some time ago and since then these guys have been very stable. We had only 3 failures with 2 devices, but these happened because of power issues at the sites and a failed sprinkler. I like them better now.

I am still on the learning curve with Windows devices. I must say I like them a lot too. These have been pretty stable except the last 2 weeks. Recently we got Chrome Update pop-up problem, but the update created some conflict on the software level, which took down all of my active Windows players with the newest RV app version. It looks like clean Chrome and RV installation fixed the problem.

We were getting major failures every 2 days in one location. Tried swapping the players and what not. I am convinced there is... was something wrong at that location with the power and/or cheep router. All the devices that I have sent there and the ones that came back to me are doing just fine at my desk. It looks like they also have addresses those power issues at the site too because there were no mo complaints recently with powered off devices.
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Eugene Gordon

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I have had great success with PQ Labs iSticks running Scotts Mt Rise Vision Player, thats all of 3 minutes to set on up. 
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Larry Tosten

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I just wanted to follow up and say that the team at Cenique has been really helpful.  The sales rep Tony Gillespie totally will take care of you as a customer if you buy a player from them!!!  Looking over the forums, it looks like this problem is not unique for players purchased from Cenique.  I must admit, I purchased some Linux based players, but they had their own problems... It appears that you must figure in replacement of players yearly as part of your marketing/budgeting plan.  Nobody has a player that is lasting for many years.

Cenique players now come preloaded with the New Risevision Widget Support. (Ceniques version 4.0). I was a little hesitant, on switching all my presentations over to the new widgets for text and graphics, but after playing with it, It's easy to navigate and they added the ability to change code in the text widget (thank you Rise Vision)