Cenique player flashing white and black then crashing before re-opening rise app automatically

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  • Updated 2 years ago
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We have 5 players set up for a menu board.  Everything seemed to be working well, but after a few days the players are now flashing white and black screens and then the app seems to crash and reopen.

All they are showing is a single 1920x1080 static image.  We are using the standard picture widget.

See the video here: https://www.youtube.com/watch?v=U1ECnm7pZKA

Any thoughts?
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Zack

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Posted 2 years ago

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Robb, Official Rep

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Zack,

I saw your inquiry to our support team about this as well, I think the first thing to do here is to contact Cenique and let them know what you are seeing. I just recently did some testing on my Cenique boxes, and there were no issues in showing the Image Widget, so I wonder if these Cenique Devices are running an older firmware that is having the issue.

My understanding from Cenique is they will work with users to remotely upgrade these Displays to be on the latest and greatest firmware they are capable off, and hopefully that solves the issue.

Let us know how you make out after reaching out to Cenique at support@cenique.com! I'll also email them to let them know to look at this conversation.

Thanks!
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Zack

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Thanks, I have reached out and they think it is a network connection issue.  It's odd because we have other players working successfully on the same network but we'll check it out and see what we find.
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Cenique USA

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Hello Zack, 

It appears this issue has been resolved on your side. Please contact us at support@cenique.com if you have any further questions.

Thanks, 
Cenique Support