Cenique - Play from storage. If....

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I run c410's and they are great accept for one thing. They great but there is one thing. When it looses the internet, nothing is playing on my screen. I do not have an sd card in them but they are suppose to have 8gigs of internal storage. 

Is there a way to get it to play from storage if it looses the internet? 
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Jeff R.

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Posted 3 years ago

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HSuarez

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Hi Jeff,

Which widgets are you currently using?

You may be interested in these help links from Cenique surrounding video and media:

https://cenique1.zendesk.com/hc/en-us...

https://cenique1.zendesk.com/hc/en-us...

Section for Rise Vision Player: https://cenique1.zendesk.com/hc/en-us...

Thanks,
Hannah
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Jeff R.

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Not exactly. My videos and images play fine when there is internet. The problem seems to be 2 things.

1. RiseVision software does not access SD cards or internal storage Internet access is 100% required for operation. (Crazy)

2. There is an update to do to the Cenique to improve connectivity. 
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HSuarez

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Hi Jeff,
I had a look through the Displays on the UpClose Media account and noticed they are on RisePlayer 3.0.2 with the current Android Rise Player version being 4.0 so you may consider doing an upgrade also. See https://cenique1.zendesk.com/hc/en-us...

Are you currently using the Rise Video Widget? What other compatible widgets (here) are you also using?

Edit: I was also going to mention a defect that Blake has also mentioned in the other thread that we are also working to correct.

Thanks!
(Edited)
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Jeff R.

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EYE Sea said the fish.

Is this update  available over the air or will i have to update all of these.  I have RV and 11Giraffes machines but i really want to get down to one software one hardware. AND HAVE BACKUP on internal.
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HSuarez

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Jeff,
With the upgrade to v4 , see the Cenique page at http://www.ceniqueglobal.com/store/ri...
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Jeff R.

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I got it. I  will upgrade all of my units and i can take the others off of 11Giraffes to go to RV.
Thank You Very Muches