CAP setup error with Eaton

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  • Updated 3 years ago
  • Not a Problem
Hi,

We've been waiting months now to test RV with our campuses' emergency alert notification service provider, Eaton.

Yesterday, we finally go our chance ... and then nothing happened. The regular presentation just kept going, without interruption from a CAP alert being sent.

Just to see, we tried receiving a test CAP alert both with the company settings' username and password set to blank AND with the username and password  containing values.

Other than turning on the CAP service, sending Eaton the Web Server URL and setting an emergency presentation, all in the company settings, what else could they need from us?

The only caveat is that Eaton uses CAP 1.1, and I believe RV has been tested with 1.2? I asked the Eaton rep about this, and he didn't seem to think it should matter as far as receiving the alert or not. Just that CAP 1.1 might not have the extra fields that CAP 1.2 might have.

The only clue is that during our failed CAP test, the rep from the Eaton company received an error. He sent it to me in case it helps us solve the problem with receiving these CAP alerts.

The error:

"Sender: RSAN-CAPSOAP Gateway
CAPSOAP: Can't call method "result" on an undefined value at /usr/lib/roamalert_acc_pub//Roamalert/CAPSOAP.pm line 201.

Delivery to https://rvaserver2.appspot.com/alerts/cap?id=c671fef6-e9eb-4a2d-8831-d1953cc37909 failed"

Other than the address failing, has anyone else seen this error and may know how to fix it?

Thanks,
Robert Cruse
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rcruse

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Posted 3 years ago

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Ray Durkin

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Hi Robert,

Thank you for the detailed information.  Give me a little time to investigate this and provide you with an update.  You are correct - we do only support CAP 1.2 but like you, I'm not convinced that's the issue here.  We'll investigate this error and update you with our findings.  I'll also jump into your account and look at your configuration to see if anything jumps out at me.
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rcruse

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Thanks!
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Robb, Official Rep

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Robert,

The only CAP services we have tested with are Rave and E2Campus. I just tested sending an alert with E2Campus and it went off without a hitch. I'm just waiting for this alert to finish, then I will test Rave.

Are you sure that no one has pressed Reset next to the Alerts Web Service URL on the Settings page which will generate a new Web Service URL? Here is where I am referring to: 

If they did, that would mean the older Web Service URL is no longer valid, and you would have to copy the new one from the textbox.

Nothing stands out at E2Campus that resembles a cause for your error, but I'll let you know if I get anything useful out of Rave.

I'll keep you posted.
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Robb, Official Rep

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Robert,

Same with Rave, everything shows as expected.

I was looking through an old Support case in regards to sending alerts and getting errors, and one user had a different error, but it turned out that the problem was a carriage return in the Web Service URL. Could that be the issue here?
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rcruse

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Only myself and one other person can access the settings page. I know I didn't hit the reset page. I can't say the other person did not.

But I can send the Eaton rep this current Web Service URL to see if it matches what he has.

Do you mean a carriage return in the Web Service URL that Eaton is using on their end, or in the Web Service URL in our own settings page?

It took them 2 months to setup  this first test with them. To avoid having to rely on them for testing CAP alerts, is there a way for us to send 'demo' CAP alerts ourselves to our TVs for testing?

Thanks,
Robert
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Robb, Official Rep

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I think this user was referring to the carriage return error being on the CAP provider's page. The textbox showing the Web Service URL in the Rise Vision Platform is a read only textbox, so there isn't a possibility of adding a carriage return in there.

To be able to test CAP Alerts yourselves, you should check with Eaton to see if you can set up multiple profiles under your account. 

Once you have another profile, you can set up a new Company in the Rise Vision Platform, and add a couple of Displays to it. This Company will have a completely separate Web Service URL. Set up an Alerts Presentation, allow Alerts in the Company, and assign which Displays you want to see the Alert when you send it.

When you send a test CAP Alert, make sure you are using that other profile, and you should be able to test until the cows come home.

This is how I test with Rave and E2Campus, we have a couple of different profiles, and in the settings of each, I have the unique Web Service URL. 

Let me know how you make out!
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rcruse

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Thanks for your advice and assistance.