can't redo device id on chromebox

  • 1
  • Question
  • Updated 3 years ago
  • Answered
  • (Edited)
EDIT MARCH 21, 2018: Please note that all conversations related to Chrome OS in this Community should be considered obsolete and out of date. As announced in our new Community, Rise Vision is adding support for Chrome OS with a new version of Rise Player for Chrome OS.

To receive updates, make sure to subscribe to the Rise Vision Blog, or join the new Community and post questions.
=====================================================================================================================================================

I can’t wipe my device to factory settings to get back to the option to input the display ID and device ID can you assist? I am running a asus chromebox.
Photo of Brett

Brett

  • 100 Points 100 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Matthew Fisher

Matthew Fisher

  • 1,420 Points 1k badge 2x thumb
Brett,

You shouldn't have to reset the device to be prompted for the display ID again.  Removing the Chrome App Player and re-installing it should do the trick.

Thanks,

Matthew
Photo of Brett

Brett

  • 100 Points 100 badge 2x thumb
how do I even get to do that? doesn't let me do anything on the screen other than setup.
Photo of Matthew Fisher

Matthew Fisher

  • 1,420 Points 1k badge 2x thumb
Brett,

I'm not quite sure what message you're seeing or the context that you are trying to describe.

Here's a link for the reset instructions from Google:
https://support.google.com/chrome/a/answer/1360642?hl=en

Independent of the instructions I just linked to, if your device is in kiosk mode, when the system boots (and you see the splash screen) you should see a line of text saying "Press Ctrl Alt S to switch to Chrome OS".  If you do that, then launch the chrome browser and go to chrome://extensions, you should be able to remove the rise player.  From there, go back to the chrome web store and reinstall.

If it's not running in kiosk mode, you don't need to press the ctrl-alt-s combination (ctrl-w will exit the player if it's running).  The remaining steps should be the same, however.

Thanks,

Matthew
Photo of Brett

Brett

  • 100 Points 100 badge 2x thumb
I have tried to wipe the device already and it won't let me. says developer mode disabled. Also if this is a separate issue I am getting this screen since I can't wipe it. I have attached a picture
Photo of Matthew Fisher

Matthew Fisher

  • 1,420 Points 1k badge 2x thumb
Brett,

Here's the closest thing to an official google link regarding enabling developer mode on the chromeboxes:  https://www.chromium.org/chromium-os/developer-information-for-chrome-os-devices/asus-chromebox

That screenshot looks like the prompt to enroll the device into company management.  I believe you should be able to log in with your credentials if it's part of the registered company.

Thanks,

Matthew
Photo of Matthew Fisher

Matthew Fisher

  • 1,420 Points 1k badge 2x thumb
Brett,

Another possibility that could work for you if the player is able to launch (currently) but you're wanting to change the ID:

If you sign into http://rvauser.appspot.com/ and go into the displays app for the company that the display is assigned to, deleting it should cause the player to show that screen because the ID it has is no longer valid.

Thanks,

Matthew
Photo of Brett

Brett

  • 100 Points 100 badge 2x thumb

yeah the device ID has already been deleted before. That previous screenshot is there and basically can't do anything to it right now.


Thank you for helping,


brett