Can't Login with google account

  • 1
  • Problem
  • Updated 2 years ago
  • Solved
When I try to login with mal google account I get
"Sign Up - Create a Free Account"
and a button "complete registration"
I am running the account for about 1 month, delivering content to one display at the moment.
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Simon van Raalte

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Posted 2 years ago

  • 1
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Robb, Official Rep

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Hi there Simon,

Typically in situations like this, it occurs when you have logged in as another user, in a different tab possibly, and it is trying to use that login information instead of your correct one.

My suggestion would be to open an Incognito Window in Chrome, and try logging into https://apps.risevision.com in that window.

Let us know how you make out!
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Simon van Raalte

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Hi Robb,
thank you for your answer, but I did not help.
Something different came in my mind. Here in Germany "gmail.com" startet as "googlemail.com" because gmail was a registered trademark for an other company in germany.
In the meantime google took this trademark also in germany and some days ago google changed my account from "simon.van.raalte@googlemail.com" to "simon.van.raalte@gmail.com". Maybe this broke my account?
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Blake Freeman, Official Rep

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Simon,

It's likely that this broke your account. Please email support@risevision.com from your new email address, along one of the following
  • Names and Email addresses of any other users on the Rise Vision Account
  • The name of a presentation, schedule, or display in the company
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Simon van Raalte

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My problem has been solved. Thanks to Rise Vision.