Cant log in using Google Chrome?

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  • Problem
  • Updated 3 years ago
  • Solved
I can't log into my account on rise vision using Google chrome, it will however sign in through internet Explorer. I tried clearing the cache and trying an incognito browser to no avail. I would like to use chrome because it is my preferred browser choice. Any ideas?
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Alex Maudsley

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  • confused

Posted 3 years ago

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Blake Freeman, Official Rep

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Alex,

Are you on the latest version of Google Chrome? Do you have any extensions installed? What is happening when you try to log in through Chrome, are you getting an error message?
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Alex Maudsley

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43.0.2357.132 m.

Says it is the most up to date version. And I have just tried turning off extensions and trying the login process. No luck.

I can click on the login button, then my account which I used before and it goes back to whatever screen I was on originally with no difference to my sign In status. I have also tried adding a new account but adding in my previous one. Still no luck

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Alex Maudsley

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Issue has been resolved. Cookies were stopping the google login form sticking. To resolved, I clicked on the padlock - permissions - and allowed all the cookies that were blocked before. Thanks for the help anyway Blake.
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Glad to hear it Alex!