Can't find Template in recently created Sub Company

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  • Updated 3 years ago
  • Solved
Hi,

I presently have the main company under which I have created a presentation and saved as a template. This can be accessed by my existing Sub Companies.

I have created a new Sub Company but with the new layout the Template presentation is not shown. Can anyone explain why?

Wayne
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Tun Testaa

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Posted 3 years ago

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HSuarez

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Hi Tun,
Do you have the name of the Sub Company available and also the link to the presentation and we can take a look. Feel free to reach out via support@risevision.com or in this thread again. Thanks!
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Thierry Masson, Champion

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Hello,

Do you use the new editor or older one ?
Unless I'm wrong, it sounds for me that the new editor does not take the custom template under consideration. I had noticed it already fw weeks ago. I've just tested right now and indeed, I don't get the template created from upper company levels neither those created at company level. 

Maybe they are available somehow but I'm unable to get them using the new interface. I would suggest Rise Vision to create a section (in the horizontal menus close by All -  Business - Eduction - ...) CUSTOM or even better : Upper Company template and CURRENT COMPANY LEVEL (or similar).

THierry

PS. With older interface. I can get them.

 
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HSuarez

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Hi Tun,
Following Thierry's suggestion - if you access RVA (http://rva.risevision.com/) and select 'Templates shared with You' the shared Template is there and I have checked this in the three sub companies that you have for the account. Also note that the template is using items only available in RVA/Classic Editor so it should take you back to that Editor.
Hope this helps,
Hannah
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Thierry Masson, Champion

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Hello Hannah,
Can you tell if the access to custom templates will be added in the new editor?
Thanks 
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Byron, Keener

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Hi Thierry, it should be there within a couple of weeks. Thanks