Can't Add images, content, etc inside the placeholder

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Hello, 

I am new to rise vision digital signage software and I am having trouble adding things inside the placeholder. When I add a placeholder, right click, go to properties, there is nothing labeled "add". I only see "...". Since I don't have that button, I cannot create anything inside those boxes. 

Please help!
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Garik

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Posted 4 years ago

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Blake Freeman, Official Rep

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Garik,

Can you try accessing the Rise platform through an incognito tab? It sounds like you may have an extension that is blocking the context menus.
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Garik

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Hi Blake, 

I tried incognito mode, but it still didn't change anything. 
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Blake Freeman, Official Rep

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Garik,

Can you check that your version of chrome is fully up to date?
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Patrick Dierschke

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any update on this?
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Patrick Dierschke

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Resolved by updating Google Chrome browser. The user was on a Mac with OS X 10.8.5 and was not able to upgrade Chrome past version 49.She went to another machine with updated Chrome, and saw the Add link.