Cannot sign in with Google

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  • Problem
  • Updated 1 year ago
  • Not a Problem
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Hi,

Today, I am unable to log in. Each time I try, I come right back to the previous screen, and am not signed in. I can't get to any of my assets. I wonder if this is a problem with Google, or with Rise Vision's systems. Any help will be appreciated.

Thanks!
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sshank

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Posted 1 year ago

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Blake Freeman, Official Rep

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Hi sshank,

I'm not having any trouble logging in myself, which would lead me to believe this might be a problem with your browser configuration.

Can you try clearing your browser cache, and accessing in an incognito browser tab?

Thanks.
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sshank

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Hi Blake,

I just tried again and was able to log in after two tries.

I have had issues in the past based on certain blockers, but deactivated them for Rise Vision a while ago and have been able to proceed without issue. Today it was strange -- nothing on my end changed but still couldn't log in. Tried another browser as well (Firefox) with the same result.

Strange behavior, but I'm glad I can log in now. Thank you for responding so quickly.