Can see images in Preview but not in Published Presentation

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  • Updated 4 years ago
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I have a series of images that were playing fine through yesterday afternoon. But this morning, although I can see them in Preview, they aren't showing in the Published Presentation. I'm linking to the images on a Web site.

I've tried editing the images, saving and publishing but they're still not displaying. I even deleted the presentation form the Schedule and readded it with no success.

The Presentation is CTL Main 2. I'm previewing in Chrome 38 on a MacBook Air running OSX 10.8.5.

Thanks for any suggestions.

Sam
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Sam Eneman

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Posted 4 years ago

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Neal

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Hi Sam,

Can you check to see if the Timeline settings were modified from the default of Always?  If there is an end date set, this could result in the Displays not showing the content.  Previews will ignore this setting and will show content regardless of how the Timeline is set.

Thanks.
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Sam Eneman

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Neal,

Thanks for the reply. The Timeline settings are set to Always.

S
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Neal

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Sam,

Can you provide the Presentation ID here? To get the ID, when you are in the Presentation Editor, the ID will be part of the URL.

Thanks.
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Sam Eneman

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Neal,

Here's the Presentation ID: 4d089efb-68ac-4834-8333-f05c4c9dd76c

Thanks.
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Neal

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Thanks.

I see that the images are hosted on Amazon, and when I try to look at one of the URLs, I get an access denied code, and a message stating the request has expired.

Its possible that you're still seeing the images when you Preview since you could be logged in to amazon and thus have permission to view the files.

I would suggest checking at the permissions for the images to ensure that the Display has access to them.

Thanks.
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Sam Eneman

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Neal,

We're linking to the images that are in an online exhibition on our campus library's Web site. I didn't realize they were stored on an external server and have an expiration/permission denied.

Thanks for checking into this.