Can not see storage subscription status of sub company

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  • Problem
  • Updated 4 years ago
  • Acknowledged
I need to activate a storage subscription on a sub company, after a lot of trial and error I was able to achieve this on one sub company yesterday.

It seems that when accessing storage it is showing me my main companies subscription status, which seems to make it impossible to activate storage on this account.

I am sure there is some combination of login activity / time to switch to the sub company which will help me achieve this. Please let me know what this is.

I need to activate this ASAP.

Thank you
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Techwise

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Posted 4 years ago

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Blake Freeman, Official Rep

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Techwise,

One of our support agents noticed this yesterday, and our development team is working on the issue.

For now, if you access the storage through the presentation editor (open up a presentation, add an image item, click storage), you will be able to access your current storage status and subscription tool. Alternatively, you can log in to store.risevision.com through an account on the sub-company to purchase storage.