Bulletins disappear between player schedules !

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  • Problem
  • Updated 4 years ago
  • In Progress
I have some bulletins widgets on a dedicated presentation that I call from the main presentation. When I run preview all works right, also when I publish presentation player show bulletins fine.

There are two periods scheduled one for AM and another for PM, every time player change schedule program (with obviously a blank period) presentation with bullet disappear, and I must enter the main presentation, click on save and then publish (without any change) to have bulletins showing on player.
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Alberto Bonaldo

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Posted 4 years ago

  • 1
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Neal

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Alberto,

Can you provide the Presentation ID for the main Presentation here?  You can get the ID when in the Presentation Editor.  The ID will be part of the URL.

Thanks.
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Alberto Bonaldo

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Hi Neal,

Presentation ID: 6b96f68b-ede9-4db0-9371-b41082d1615b
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Neal

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Thanks for the info.

Is it only the Bulletins that don't appear when the Presentation switches, or does other content not show as well?

Thanks.
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Alberto Bonaldo

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After the first schedule, all the secondary Presentations are showing blanks page !, but if I remove Bulletins presentation thre's no problems.

Thanks.
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Blake Freeman, Official Rep

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Alberto,

I have these schedules running locally to see if I can replicate the problem. I'll let you know how it turns out.
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Alberto Bonaldo

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Hi Blake,

If you need, I can open a remote session with the windows player to see what happen.

Thanks

Alberto
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Blake Freeman, Official Rep

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Alberto,

Could you try setting it to fade and let me know the results?

I may need to set up a time to remote in and take a look. 
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Alberto Bonaldo

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Hi Blake

All the presentations are with the same transition: *fade, same result :-( ...need save and publish of main presentation every morning
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Blake Freeman, Official Rep

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Alberto,

Are you still seeing this same issue with your bulletins disappearing?
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Alberto Bonaldo

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Hi Blake,
I force the final user to push on / off on Monitor ... ( schedule always ON ), do you have made some adjustment to solve this problem ?
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Blake Freeman, Official Rep

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Alberto,

At this point the usage of the bulletin feature has not been widespread, so we haven't made any updates to it. We will keep you informed via community updates should this change.

Thanks!