Browser Compatability

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  • Updated 3 years ago
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My workplace is no longer going to be using Chrome. I was wondering what the compatibility is for RiseVision on IE or on Firefox.
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Rebecca Bush

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Posted 3 years ago

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Ray Durkin

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Hello Rebecca,

I recommend staying away from IE for Rise Vision.  Firefox with the chrome extension would be your next best option.

Thank you,
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Rebecca Bush

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Do you know where I can go to get the Chrome Extension? I am looking on Mozilla Add-Ons but I am not finding it.
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Matthew Fisher

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Rebecca,

If you're talking about the Rise Player, it is a Chrome App and is only available for the Google Chrome browser.  If you're talking about access to the RVA platform, we only officially support Chrome, but you should be able to access the management platform with any current browser.

Thanks,

Matthew
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Rebecca Bush

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Does anyone know where I can go to get the Chrome Extension? I am looking on Mozilla Add-Ons but I am not finding it.
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Matthew Fisher

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Rebecca,

The Rise Player app is only available in the Chrome Web Store and only runs on the Google Chrome browser.  Accessing the management interface (RVA) should be *possible* with other browsers and does not require any Rise extensions to be installed.

The exception is the older native version of the player, but that installs a local copy of chromium and is incompatible with some of the widgets (do to the fact that they use Web Components).  Details can be found here:  https://help.risevision.com/user/advanced/display/native-player

Thanks,

Matthew
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Rebecca Bush

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Ok, I am not quite clear on this:

"The Rise Vision Player is the software that must be installed on the computer portion of your display in order to be able to show content from the Rise Vision platform. It’s the software that takes the presentations and schedules that you create in the platform and sends them to your display screen.

The word “player” is also used in the term “media player”, which refers to the computer portion of your display, i.e., to the device that connects to and powers your digital sign. But in general, when we talk about the Player, we’re referring to the software."

So does that mean if I make changes, publish them and schedule them in a Firefox browser, they won't show up on my display screen?

I have noticed that I can make changes, but the Preview portion does not load when I use Firefox or IE.

If I install this Rise Vision Player on my computer and other computers that make changes to the displays, then I won't be doing changes in a browser?
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Matthew Fisher

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Rebecca,

Another way of understanding this is that the display/player is a dedicated system that runs 24x7 (generally) showing user-created content on a monitor.  Because it functions as an appliance with specific software requirements (Google Chrome with the Rise Player app) and isn't used as a general PC by a user, it is usually excluded from company-mandated software loads (e.g. all employees must use Firefox, etc.).
This device must be configured in one of two ways:  the Google Chrome browser running with the Rise Player app/extension installed, or the older native version of the player installed.

The content running on this device can be managed from any computer with web access.  The portal was developed with Google Chrome in mind, and is the officially supported browser that we test all functionality with.  There has been success in accessing basic functionality in other (modern) browsers as well, but they have not went through the same amount of compatibility testing as our primary development environment.

Thanks,

Matthew
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Rebecca Bush

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Ok, well I am still lost on this. I am not the one who set up the connection or computers/raspberry pie/displays so I do not know how they work.

The only thing I need to know is will RiseVision still work as far as making edits and displaying them in any browser as they did in Chrome? - Besides the preview portion, which I already saw does not work.
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Matthew Fisher

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Rebecca,

The short answer is: no, you need to run Google Chrome to edit and publish presentations.

The long answer is: maybe.  You may be able to do some of the basic functionality in a different browser, but you will probably run into compatibility issues.  You said preview doesn't work, I have heard reports that uploading folders into storage may not work with Firefox.  The bottom line is that even if you don't use it for anything else company-related, you may need to keep Chrome to manage your Rise Displays.

Thanks,

Matthew
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Rebecca Bush

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Ok, I will have to do some testing to see what will function and what will not.

Thank you.