Blocked After aFew Minutes

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  • Question
  • Updated 4 years ago
  • Answered
  • (Edited)
I have been testing out the Rise Vision Solution. I set up a PC with the chrome app and added a test "Display" in the Rise manager. I successfully added the default weather app. I made no changes to it. If I fire up the PC chrome extension I successfully see the screen picks up the weather app. It appears to blink every few minutes. Maybe that's when the screen updates the weather.

However, after a few minutes the screen blanks out and It says "This display has been blocked..."

I picked through the code in the management dashboard to see of there was anything that would ping your server. Most everything went to a google resource.

I decided it must be a default setting in the app.

So I tried to do variations of netstat -a -b, and a few logs to see if anything whirling away. I even did a chrome dump that ended up being worthless. I also turned off any virus software. 

Per the instructions at : https://help.risevision.com/user/player/network-requirements I am sure that our firewall is open for traffic on 80 and 334.

When I read the information found below it indicates that I may have an issue with the API. I imagine that using a default template and app should be good to go. Right?

https://help.risevision.com/user/display/unblock-a-display

I could log into a switch and check out what's happening on the physical port or turn on Wireshark locally. It would be helpful to know any additional ports to look for though. On the previously mentioned page it says "Displays periodically request data from the Rise Vision Platform for content updates, application updates and monitoring functionality. "

Could get any more detail on that. Maybe something is failing and I request is being sent over and over.

Anyway sorry for the brain dump but I am just trying to get to the bottom of it. Maybe it would be helpful to someone else.

One More note: When I First Tried Connecting

Also I will attach an image when my screen could not connect at the same time as when I was blocked for too many connections. This is when I was trying to put in the device code the first time. It said I did not have the software installed AND I had been blocked from connecting too many times. I thought that was strange to be both.
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mikeybenson

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Posted 4 years ago

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Blake Freeman, Official Rep

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Hi Mike,

Thanks for this in depth post, it will really help us make some further progress with this issue. While you were looking through the console, you didn't happen to save any of the log files, did you? We changed the way blocking works earlier this afternoon, but this leads me to believe we may still have a problem. I'll get back to you when I get more information.
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mikeybenson

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I started a Wireshark log at 3:58CET that will create a separate log per each minute. The netstat was so basic but I can send it. The Chrome dump was 250MB - maybe a little hard to throw around. The Display is running. When and if it fails I send you a log of that. I think it will be the better info.

I'm thinking I'll need to send the wireshark log directly since it might have something sensitive. Can I send that direct to an email?

Here is the netstat when the app seemed to refresh/blink. I assumed it was hitting your server then.

TCP    127.0.0.1:9494         127.0.0.1:53179        CLOSE_WAIT
  TCP    127.0.0.1:9494         127.0.0.1:53203        CLOSE_WAIT
  TCP    127.0.0.1:9494         127.0.0.1:53206        CLOSE_WAIT
  TCP    127.0.0.1:9494         127.0.0.1:53234        CLOSE_WAIT
  TCP    127.0.0.1:9494         127.0.0.1:53237        CLOSE_WAIT
  TCP    127.0.0.1:9494         127.0.0.1:53265        CLOSE_WAIT
  TCP    127.0.0.1:27015        0.0.0.0:0              LISTENING
  TCP    127.0.0.1:27015        127.0.0.1:49955        ESTABLISHED
  TCP    127.0.0.1:27275        0.0.0.0:0              LISTENING
  TCP    127.0.0.1:49955        127.0.0.1:27015        ESTABLISHED
  TCP    127.0.0.1:51546        127.0.0.1:9449         FIN_WAIT_2
  TCP    127.0.0.1:51547        127.0.0.1:9494         FIN_WAIT_2
  TCP    127.0.0.1:51549        127.0.0.1:9449         FIN_WAIT_2
  TCP    127.0.0.1:51550        127.0.0.1:9494         FIN_WAIT_2
  TCP    127.0.0.1:51551        127.0.0.1:9449         FIN_WAIT_2
  TCP    127.0.0.1:51554        127.0.0.1:9449         FIN_WAIT_2
  TCP    127.0.0.1:51556        127.0.0.1:9449         FIN_WAIT_2
  TCP    127.0.0.1:51558        127.0.0.1:9449         FIN_WAIT_2
  TCP    127.0.0.1:51560        127.0.0.1:9449         FIN_WAIT_2
  TCP    127.0.0.1:51562        127.0.0.1:9449         FIN_WAIT_2
  TCP    127.0.0.1:51566        127.0.0.1:9449         FIN_WAIT_2
  TCP    127.0.0.1:51567        127.0.0.1:9494         FIN_WAIT_2
  TCP    127.0.0.1:51569        127.0.0.1:9449         FIN_WAIT_2
  TCP    127.0.0.1:51575        127.0.0.1:9449         FIN_WAIT_2
  TCP    127.0.0.1:51576        127.0.0.1:9494         FIN_WAIT_2
  TCP    127.0.0.1:51578        127.0.0.1:9449         FIN_WAIT_2
  TCP    127.0.0.1:51591        127.0.0.1:9449         FIN_WAIT_2
  TCP    127.0.0.1:51592        127.0.0.1:9494         FIN_WAIT_2
  TCP    127.0.0.1:51593        127.0.0.1:9449         FIN_WAIT_2
  TCP    127.0.0.1:51594        127.0.0.1:9494         FIN_WAIT_2
  TCP    127.0.0.1:51597        127.0.0.1:9449         FIN_WAIT_2
  TCP    127.0.0.1:51600        127.0.0.1:9449         FIN_WAIT_2
  TCP    127.0.0.1:51604        127.0.0.1:9449         FIN_WAIT_2
  TCP    127.0.0.1:51606        127.0.0.1:9449         FIN_WAIT_2
  TCP    127.0.0.1:51612        127.0.0.1:9449         FIN_WAIT_2
  TCP    127.0.0.1:51613        127.0.0.1:9449         FIN_WAIT_2
  TCP    127.0.0.1:51620        127.0.0.1:9449         FIN_WAIT_2
  TCP    127.0.0.1:51621        127.0.0.1:9494         FIN_WAIT_2
  TCP    127.0.0.1:51623        127.0.0.1:9449         FIN_WAIT_2
  TCP    127.0.0.1:51624        127.0.0.1:9494         FIN_WAIT_2
  TCP    127.0.0.1:51626        127.0.0.1:9449         FIN_WAIT_2
  TCP    127.0.0.1:51629        127.0.0.1:9449         FIN_WAIT_2
  TCP    127.0.0.1:51630        127.0.0.1:9449         FIN_WAIT_2
  TCP    127.0.0.1:51631        127.0.0.1:9449         FIN_WAIT_2
  TCP    127.0.0.1:51637        127.0.0.1:9449         FIN_WAIT_2
  TCP    127.0.0.1:51638        127.0.0.1:9494         FIN_WAIT_2
  TCP    127.0.0.1:51639        127.0.0.1:9449         FIN_WAIT_2
  TCP    127.0.0.1:51640        127.0.0.1:9494         FIN_WAIT_2
  TCP    127.0.0.1:51643        127.0.0.1:9449         FIN_WAIT_2
  TCP    127.0.0.1:51646        127.0.0.1:9449         FIN_WAIT_2
  TCP    127.0.0.1:51653        127.0.0.1:9449         FIN_WAIT_2
  TCP    127.0.0.1:51654        127.0.0.1:9494         FIN_WAIT_2
  TCP    127.0.0.1:51656        127.0.0.1:9449         FIN_WAIT_2
  TCP    127.0.0.1:51657        127.0.0.1:9494         FIN_WAIT_2
  TCP    127.0.0.1:51659        127.0.0.1:9449         FIN_WAIT_2
  TCP    127.0.0.1:51662        127.0.0.1:9449         FIN_WAIT_2
  TCP    127.0.0.1:51671        127.0.0.1:9449         FIN_WAIT_2
  TCP    127.0.0.1:51672        127.0.0.1:9494         FIN_WAIT_2
  TCP    127.0.0.1:51674        127.0.0.1:9449         FIN_WAIT_2
  TCP    127.0.0.1:51675        127.0.0.1:9449         FIN_WAIT_2
  TCP    127.0.0.1:51676        127.0.0.1:9494         FIN_WAIT_2
  TCP    127.0.0.1:51677        127.0.0.1:9449         FIN_WAIT_2
  TCP    127.0.0.1:51683        127.0.0.1:9449         FIN_WAIT_2
  TCP    127.0.0.1:51684        127.0.0.1:9494         FIN_WAIT_2
  TCP    127.0.0.1:51686        127.0.0.1:9449         FIN_WAIT_2
  TCP    127.0.0.1:51687        127.0.0.1:9449         FIN_WAIT_2
  TCP    127.0.0.1:51688        127.0.0.1:9494         FIN_WAIT_2
  TCP    127.0.0.1:51689        127.0.0.1:9449         FIN_WAIT_2
  TCP    127.0.0.1:51697        127.0.0.1:9449         FIN_WAIT_2
  TCP    127.0.0.1:51698        127.0.0.1:9494         FIN_WAIT_2
  TCP    127.0.0.1:51700        127.0.0.1:9449         FIN_WAIT_2
  TCP    127.0.0.1:51701        127.0.0.1:9449         FIN_WAIT_2
  TCP    127.0.0.1:51702        127.0.0.1:9494         FIN_WAIT_2
  TCP    127.0.0.1:51703        127.0.0.1:9449         FIN_WAIT_2
  TCP    127.0.0.1:51711        127.0.0.1:9449         FIN_WAIT_2
  TCP    127.0.0.1:51712        127.0.0.1:9494         FIN_WAIT_2
  TCP    127.0.0.1:51714        127.0.0.1:9449         FIN_WAIT_2
  TCP    127.0.0.1:51715        127.0.0.1:9494         FIN_WAIT_2
  TCP    127.0.0.1:51716        127.0.0.1:9449         FIN_WAIT_2
  TCP    127.0.0.1:51717        127.0.0.1:9449         FIN_WAIT_2
  TCP    127.0.0.1:51725        127.0.0.1:9449         FIN_WAIT_2
  TCP    127.0.0.1:51726        127.0.0.1:9494         FIN_WAIT_2
  TCP    127.0.0.1:51729        127.0.0.1:9494         FIN_WAIT_2
  TCP    127.0.0.1:51744        127.0.0.1:9494         FIN_WAIT_2
  TCP    127.0.0.1:51748        127.0.0.1:9494         FIN_WAIT_2
  TCP    127.0.0.1:51766        127.0.0.1:9494         FIN_WAIT_2
  TCP    127.0.0.1:51769        127.0.0.1:9494         FIN_WAIT_2
  TCP    127.0.0.1:51790        127.0.0.1:9494         FIN_WAIT_2
  TCP    127.0.0.1:51794        127.0.0.1:9494         FIN_WAIT_2
  TCP    127.0.0.1:51814        127.0.0.1:9494         FIN_WAIT_2
  TCP    127.0.0.1:51818        127.0.0.1:9494         FIN_WAIT_2
  TCP    127.0.0.1:51836        127.0.0.1:9494         FIN_WAIT_2
  TCP    127.0.0.1:51840        127.0.0.1:9494         FIN_WAIT_2
  TCP    127.0.0.1:51858        127.0.0.1:9494         FIN_WAIT_2
  TCP    127.0.0.1:51861        127.0.0.1:9494         FIN_WAIT_2
  TCP    127.0.0.1:51879        127.0.0.1:9494         FIN_WAIT_2
  TCP    127.0.0.1:51883        127.0.0.1:9494         FIN_WAIT_2
  TCP    127.0.0.1:51901        127.0.0.1:9494         FIN_WAIT_2
  TCP    127.0.0.1:51905        127.0.0.1:9494         FIN_WAIT_2
  TCP    127.0.0.1:51923        127.0.0.1:9494         FIN_WAIT_2
  TCP    127.0.0.1:51927        127.0.0.1:9494         FIN_WAIT_2
  TCP    127.0.0.1:53081        127.0.0.1:9494         FIN_WAIT_2
  TCP    127.0.0.1:53083        127.0.0.1:9494         FIN_WAIT_2
  TCP    127.0.0.1:53147        127.0.0.1:9494         FIN_WAIT_2
  TCP    127.0.0.1:53150        127.0.0.1:9494         FIN_WAIT_2
  TCP    127.0.0.1:53176        127.0.0.1:9494         FIN_WAIT_2
  TCP    127.0.0.1:53179        127.0.0.1:9494         FIN_WAIT_2
  TCP    127.0.0.1:53203        127.0.0.1:9494         FIN_WAIT_2
  TCP    127.0.0.1:53206        127.0.0.1:9494         FIN_WAIT_2
  TCP    127.0.0.1:53234        127.0.0.1:9494         FIN_WAIT_2
  TCP    127.0.0.1:53237        127.0.0.1:9494         FIN_WAIT_2
  TCP    127.0.0.1:53265        127.0.0.1:9494         FIN_WAIT_2
  TCP    127.0.0.1:53951        127.0.0.1:9449         SYN_SENT
  TCP    127.0.0.1:53952        127.0.0.1:9494         SYN_SENT
  TCP    127.0.0.1:53953        127.0.0.1:9494         SYN_SENT
  TCP    127.0.0.1:53954        127.0.0.1:9449         SYN_SENT
  TCP    127.0.0.1:53955        127.0.0.1:9449         SYN_SENT
  TCP    127.0.0.1:53956        127.0.0.1:9494         SYN_SENT
  TCP    192.168.49.32:139      0.0.0.0:0              LISTENING
  TCP    192.168.49.32:50130    10.49.2.23:445         ESTABLISHED
  TCP    192.168.49.32:50132    10.49.2.26:445         ESTABLISHED
  TCP    192.168.49.32:50228    10.49.2.70:25322       ESTABLISHED
  TCP    192.168.49.32:51082    64.233.160.188:5228    ESTABLISHED
  TCP    192.168.49.32:51149    10.49.2.2:445          ESTABLISHED
  TCP    192.168.49.32:53607    74.125.227.231:443     ESTABLISHED
  TCP    192.168.49.32:53608    74.125.198.189:443     ESTABLISHED
  TCP    192.168.49.32:53617    74.125.198.141:443     ESTABLISHED
  TCP    192.168.49.32:53641    54.231.1.160:80        ESTABLISHED
  TCP    192.168.49.32:53697    54.231.1.224:80        ESTABLISHED
  TCP    192.168.49.32:53698    54.231.1.224:80        ESTABLISHED
  TCP    192.168.49.32:53699    54.231.1.224:80        ESTABLISHED
  TCP    192.168.49.32:53700    54.231.1.224:80        ESTABLISHED
  TCP    192.168.49.32:53701    54.231.1.224:80        ESTABLISHED
  TCP    192.168.49.32:53703    216.58.218.170:443     ESTABLISHED
  TCP    192.168.49.32:53721    74.125.198.141:80      TIME_WAIT
  TCP    192.168.49.32:53722    74.125.227.232:80      TIME_WAIT
  TCP    192.168.49.32:53730    74.125.227.236:80      TIME_WAIT
  TCP    192.168.49.32:53744    74.125.198.82:80       TIME_WAIT
  TCP    192.168.49.32:53756    74.125.198.141:80      TIME_WAIT
  TCP    192.168.49.32:53757    216.239.32.20:443      ESTABLISHED
  TCP    192.168.49.32:53758    216.239.32.20:80       ESTABLISHED
  TCP    192.168.49.32:53759    216.239.32.20:80       TIME_WAIT
  TCP    192.168.49.32:53760    216.239.32.20:80       TIME_WAIT
  TCP    192.168.49.32:53761    216.239.32.20:80       TIME_WAIT
  TCP    192.168.49.32:53762    216.239.32.20:80       TIME_WAIT
  TCP    192.168.49.32:53763    216.239.32.20:80       TIME_WAIT
  TCP    192.168.49.32:53764    74.125.198.141:80      TIME_WAIT
  TCP    192.168.49.32:53765    74.125.227.232:80      TIME_WAIT
  TCP    192.168.49.32:53775    74.125.227.236:80      TIME_WAIT
  TCP    192.168.49.32:53799    216.239.32.20:80       ESTABLISHED
  TCP    192.168.49.32:53800    216.239.32.20:80       ESTABLISHED
  TCP    192.168.49.32:53801    206.19.49.154:80       ESTABLISHED
  TCP    192.168.49.32:53804    129.66.96.8:80         ESTABLISHED
  TCP    192.168.49.32:53812    74.125.227.237:80      ESTABLISHED
  TCP    192.168.49.32:53814    23.60.11.230:80        ESTABLISHED
  TCP    192.168.49.32:53815    54.197.251.229:80      ESTABLISHED
  TCP    192.168.49.32:53816    74.125.227.250:80      TIME_WAIT
  TCP    192.168.49.32:53819    54.197.251.229:80      ESTABLISHED
  TCP    192.168.49.32:53820    74.125.227.237:80      TIME_WAIT
  TCP    192.168.49.32:53821    74.125.227.249:80      TIME_WAIT
  TCP    192.168.49.32:53823    23.235.40.130:80       ESTABLISHED
  TCP    192.168.49.32:53824    74.125.227.192:443     ESTABLISHED
  TCP    192.168.49.32:53825    107.23.105.222:80      ESTABLISHED
  TCP    192.168.49.32:53826    129.66.96.24:80        ESTABLISHED
  TCP    192.168.49.32:53827    172.224.81.147:80      ESTABLISHED
  TCP    192.168.49.32:53828    216.239.32.20:80       TIME_WAIT
  TCP    192.168.49.32:53829    104.156.85.134:80      ESTABLISHED
  TCP    192.168.49.32:53830    104.156.85.134:80      TIME_WAIT
  TCP    192.168.49.32:53831    172.224.81.147:80      TIME_WAIT
  TCP    192.168.49.32:53833    54.192.195.212:80      ESTABLISHED
  TCP    192.168.49.32:53834    54.160.125.67:80       TIME_WAIT
  TCP    192.168.49.32:53836    50.116.194.21:80       TIME_WAIT
  TCP    192.168.49.32:53837    74.121.142.111:80      TIME_WAIT
  TCP    192.168.49.32:53838    74.121.142.111:80      ESTABLISHED
  TCP    192.168.49.32:53839    162.248.19.136:80      TIME_WAIT
  TCP    192.168.49.32:53840    162.248.19.136:80      TIME_WAIT
  TCP    192.168.49.32:53849    54.160.125.67:80       ESTABLISHED
  TCP    192.168.49.32:53850    129.66.96.24:80        ESTABLISHED
  TCP    192.168.49.32:53851    162.248.19.136:80      TIME_WAIT
  TCP    192.168.49.32:53853    98.139.225.168:80      TIME_WAIT
  TCP    192.168.49.32:53854    54.236.77.194:80       ESTABLISHED
  TCP    192.168.49.32:53855    54.236.77.194:80       TIME_WAIT
  TCP    192.168.49.32:53856    23.62.180.174:80       ESTABLISHED
  TCP    192.168.49.32:53857    23.62.180.174:80       TIME_WAIT
  TCP    192.168.49.32:53858    162.248.19.136:80      TIME_WAIT
  TCP    192.168.49.32:53859    162.248.19.136:80      TIME_WAIT
  TCP    192.168.49.32:53860    50.116.194.21:80       TIME_WAIT
  TCP    192.168.49.32:53861    199.233.57.14:80       TIME_WAIT
  TCP    192.168.49.32:53868    74.121.142.111:80      TIME_WAIT
  TCP    192.168.49.32:53870    72.21.91.113:80        TIME_WAIT
  TCP    192.168.49.32:53873    162.248.19.136:80      TIME_WAIT
  TCP    192.168.49.32:53874    162.248.19.136:80      TIME_WAIT
  TCP    192.168.49.32:53875    162.248.19.142:80      ESTABLISHED
  TCP    192.168.49.32:53876    23.235.40.130:80       ESTABLISHED
  TCP    192.168.49.32:53877    74.125.227.252:443     ESTABLISHED
  TCP    192.168.49.32:53882    107.23.96.144:80       ESTABLISHED
  TCP    192.168.49.32:53883    108.168.240.194:80     ESTABLISHED
  TCP    192.168.49.32:53884    72.21.91.187:80        TIME_WAIT
  TCP    192.168.49.32:53885    74.125.227.249:443     ESTABLISHED
  TCP    192.168.49.32:53886    74.125.227.252:443     ESTABLISHED
  TCP    192.168.49.32:53887    74.125.227.250:443     ESTABLISHED
  TCP    192.168.49.32:53888    23.23.115.252:80       ESTABLISHED
  TCP    192.168.49.32:53889    54.231.12.233:80       ESTABLISHED
  TCP    192.168.49.32:53890    50.112.154.99:80       ESTABLISHED
  TCP    192.168.49.32:53891    31.13.69.197:443       ESTABLISHED
  TCP    192.168.49.32:53892    173.193.244.61:443     ESTABLISHED
  TCP    192.168.49.32:53893    74.125.227.236:443     ESTABLISHED
  TCP    192.168.49.32:53894    23.235.40.130:80       ESTABLISHED
  TCP    192.168.49.32:53895    23.235.44.134:80       ESTABLISHED
  TCP    192.168.49.32:53896    23.235.40.64:443       ESTABLISHED
  TCP    192.168.49.32:53897    173.193.244.61:443     TIME_WAIT
  TCP    192.168.49.32:53898    74.125.227.230:443     ESTABLISHED
  TCP    192.168.49.32:53905    54.92.184.57:80        TIME_WAIT
  TCP    192.168.49.32:53906    54.92.184.57:80        ESTABLISHED
  TCP    192.168.49.32:53909    31.13.69.193:80        ESTABLISHED
  TCP    192.168.49.32:53910    54.192.192.83:80       ESTABLISHED
  TCP    192.168.49.32:53911    206.19.49.139:80       ESTABLISHED
  TCP    192.168.49.32:53912    104.16.24.194:80       ESTABLISHED
  TCP    192.168.49.32:53914    23.7.236.158:80        ESTABLISHED
  TCP    192.168.49.32:53915    23.235.40.175:80       ESTABLISHED
  TCP    192.168.49.32:53916    23.60.3.221:80         ESTABLISHED
  TCP    192.168.49.32:53917    23.7.227.34:443        ESTABLISHED
  TCP    192.168.49.32:53919    129.66.96.24:80        ESTABLISHED
  TCP    192.168.49.32:53920    129.66.96.24:80        TIME_WAIT
  TCP    192.168.49.32:53921    50.31.164.175:80       ESTABLISHED
  TCP    192.168.49.32:53922    23.235.40.249:80       ESTABLISHED
  TCP    192.168.49.32:53923    104.16.24.194:80       ESTABLISHED
  TCP    192.168.49.32:53924    104.16.24.194:80       TIME_WAIT
  TCP    192.168.49.32:53925    23.60.3.221:443        ESTABLISHED
  TCP    192.168.49.32:53926    107.22.215.99:80       ESTABLISHED
  TCP    192.168.49.32:53929    199.96.57.6:443        TIME_WAIT
  TCP    192.168.49.32:53930    104.16.24.235:80       ESTABLISHED
  TCP    192.168.49.32:53931    129.66.96.9:80         ESTABLISHED
  TCP    192.168.49.32:53932    199.16.156.241:443     ESTABLISHED
  TCP    192.168.49.32:53933    108.174.10.10:443      ESTABLISHED
  TCP    192.168.49.32:53935    104.16.14.103:80       ESTABLISHED
  TCP    192.168.49.32:53939    172.224.101.12:80      ESTABLISHED
  TCP    192.168.49.32:53940    23.56.193.145:80       ESTABLISHED
  TCP    192.168.49.32:53941    104.16.27.235:80       ESTABLISHED
  TCP    192.168.49.32:53942    104.16.27.235:80       ESTABLISHED
  TCP    192.168.49.32:53943    104.16.27.235:80       ESTABLISHED
  TCP    192.168.49.32:57603    77.234.41.64:80        ESTABLISHED
  TCP    [::]:135               [::]:0                 LISTENING
  TCP    [::]:445               [::]:0                 LISTENING
  TCP    [::]:3389              [::]:0                 LISTENING
  TCP    [::]:5357              [::]:0                 LISTENING
  TCP    [::]:49152             [::]:0                 LISTENING
  TCP    [::]:49153             [::]:0                 LISTENING
  TCP    [::]:49154             [::]:0                 LISTENING
  TCP    [::]:49157             [::]:0                 LISTENING
  TCP    [::]:49195             [::]:0                 LISTENING
  TCP    [::]:49196             [::]:0                 LISTENING
  TCP    [::1]:27275            [::]:0                 LISTENING
  TCP    [::1]:49217            [::]:0                 LISTENING
  TCP    [::1]:53957            [::1]:9494             SYN_SENT
  TCP    [::1]:53958            [::1]:9449             SYN_SENT
  UDP    0.0.0.0:123            *:*
  UDP    0.0.0.0:500            *:*
  UDP    0.0.0.0:3702           *:*
  UDP    0.0.0.0:3702           *:*
  UDP    0.0.0.0:4500           *:*
  UDP    0.0.0.0:5355           *:*
  UDP    0.0.0.0:50717          *:*
  UDP    0.0.0.0:50719          *:*
  UDP    0.0.0.0:50725          *:*
  UDP    0.0.0.0:58801          *:*
  UDP    0.0.0.0:58840          *:*
  UDP    0.0.0.0:58843          *:*
  UDP    0.0.0.0:58915          *:*
  UDP    127.0.0.1:1900         *:*
  UDP    127.0.0.1:53825        *:*
  UDP    127.0.0.1:57960        *:*
  UDP    127.0.0.1:58560        *:*
  UDP    127.0.0.1:58838        *:*
  UDP    127.0.0.1:58839        *:*
  UDP    127.0.0.1:58842        *:*
  UDP    127.0.0.1:62219        *:*
  UDP    127.0.0.1:62220        *:*
  UDP    192.168.49.32:137      *:*
  UDP    192.168.49.32:138      *:*
  UDP    192.168.49.32:1900     *:*
  UDP    192.168.49.32:5353     *:*
  UDP    192.168.49.32:57959    *:*
  UDP    [::]:123               *:*
  UDP    [::]:500               *:*
  UDP    [::]:3702              *:*
  UDP    [::]:3702              *:*
  UDP    [::]:4500              *:*
  UDP    [::]:5355              *:*
  UDP    [::]:58841             *:*
  UDP    [::]:58844             *:*
  UDP    [::1]:1900             *:*
  UDP    [::1]:5353             *:*
  UDP    [::1]:57958            *:*
  UDP    [fe80::6546:f2ba:ac98:e6b9%11]:1900  *:*
  UDP    [fe80::6546:f2ba:ac98:e6b9%11]:57957  *:*
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Blake Freeman, Official Rep

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Mike,

Would you be able to email me directly? btf@risevision.com we'll sort out a way to get those logs over here.

Thanks!
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mikeybenson

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Cool. Thanks. I have recorded the log for hours but the screen hasn't been blocked. I'll keep an eye on it. I have not seen it blip or refresh like it was before either. It would go to a gray screen for a few frames every few minutes. 

It's worth noting that I am almost sure that the timer didn't change until it blipped either. For instance it would go from 3:03pm to 3:08 or something like that. Now it's seamless. 

You guys must have changed something. 

-m
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Blake Freeman, Official Rep

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Mike,

Just curious, was this blocked on the first time that the player was loaded?
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mikeybenson

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The image was from when I was blocked the first time. After I keyed in the device ID.

After I was able to get the weather app up and running. It would block on occasion for a while.

The block happened several times yesterday after lunch and twice today. The last time that it happened was around 3pmCET.

I started running Wireshark at 3:58CET and there have been no issues since then. 

-m