We have set up a new customer. Their presentation has multiple embedded presentations in the original presentation. Typically this would make me think the system is just being overburdened, but they are all very simple. For example one embedded presentation plays 4 jpgs. Another shows a small (file size) video with a png layer over it that is less than 1MB. It all ran fin until a couple weeks ago. Suddenly the presentation started crashing a lot. Every 15 minutes or so we'd get a black screen with a puzzle piece in the middle. Here is the odd part. We are running the same presentation in our office to try to troubleshoot it. We do get the same thing happening here as in the customer location. The PC we are using is more robust than the customer PC...so the issue doesn't seem hardware specific. Even more interesting is that rather than reset/reboot the PC, all we have to do is go the main presentation and save and publish and it starts running again. This is the only customer this is happening to. Any ideas?