Background Image is no longer working.

  • 1
  • Problem
  • Updated 4 years ago
  • Not a Problem
Our presentation (Based on the Circles Template) is no longer displaying the background image. It shows when we preview the presentation but it is not showing on our three displays. It was using the default url for the template so in troubleshooting I downloaded a copy of the image and hosted it on one of our servers but it is still not displaying.
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Toby

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Posted 7 years ago

  • 1
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Neal

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Hi Toby,

Sorry to hear that you are having trouble. The first thing I would have you check is to make sure that the Displays are set in the Distribution of the Placeholder and Playlist Item.

If you are still having trouble, could you please email support@risevision.com with a link to the Presentation so we can take a look at it?

Thanks,
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Robb, Official Rep

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Toby,

I just tested your Presentation on my Display here and it works perfectly, so I think the issue here is cache related on the Display.

The best option would be to schedule your Display to restart at least 30 minutes in the future, and this will clear the cache upon restart, and you will see your image.

If you would prefer to clear the cache manually, stop the Player by pressing Alt + F4, and end the "RiseVisionPlayer_DisplayID" process in the Task Manager.

Once you have done this, delete the contents of these folders in XP:
- C:\Documents and Settings\Username\Local Settings\Application Data\rvplayer\data\default\cache
- C:\Documents and Settings\Username\Local Settings\Application Data\rvplayer\data\default\Application Cache

Or these folders if you are using Vista or Windows 7:
- C:\Users\Username\AppData\Local\rvplayer\data\default\cache
- C:\Users\Username\AppData\Local\rvplayer\data\default\Application Cache

Once you empty those folders, restart your Display, and then when it comes back up, you should see your background.

Let us know if you have any issues.

Thanks!
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BTS BTS

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I have the same problem, here is my link to the background image

http://commondatastorage.googleapis.com/risemedialibrary-6937ca16-d52f-4bf3-8392-e0a3d69c3a44/Background%20Design.jpg

i don't know why, it is suddently happen on 17 April 2015.
Do you have an idea what is going on?
thank you Mr/Mrs..

Regard,

Daniel
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Blake Freeman, Official Rep

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BTS,

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