Background images sometimes missing

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  • Problem
  • Updated 3 years ago
  • In Progress
For several clients and presentations on both a Cenique player, Chrome OS, and Windows 7 were experiencing the same problem.  For the past week or two, at random the main background image will be missing leaving just white.  Othertimes, the background will be there just fine.  If I reboot the player it almost always comes back.  Were subscribed to Rise Storage and this is where the background .png file is stored.

The file is set under the main settings "gear" icon under Background >  Background image URL

One example is here:   
id=f1fffb54-8c45-485f-a9d5-67e5d88a84c1
another is here:
id=33af958b-83cf-4f39-a3e4-ad08f7ddc9c1

Thanks for help in advance
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bhawley

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Posted 3 years ago

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Alex Kolenoff

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Hi bhawley, I took a look at one of your examples.  Instead of using a placeholder with the image set as a background, can you try adding the image using the Image widget and remove the background setting in the Placeholder?  Could you let us know what happens with this change?
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bhawley

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Thanks, we'll give that a shot and watch it today. My Cenique player was white today and on the same presentation, my Chromebox was working fine when I walked in. We'll switch over and report back if it doesn't solve it.
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Blake Freeman, Official Rep

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bhawley,

Curious on what you found out. Let us know!