Aw Snap! Error on fresh Win 10 Pro player, just pictures and text

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  • Problem
  • Updated 3 years ago
  • Not a Problem
Background: So we are a school district and have 1 display player set up on a HP ProDesk 440 G2 Mini. It has a new Skylake i3, 4GB of RAM, 450GB free, and is hard wired to ethernet. Windows 10 Pro installed from the latest Win10 build from scratch, latest installer of RiseVision player 64 bit used, not bound to our domain and no programs installed other than the RiseVision player. No password set so the machine automatically logs in on reboot every night and resumes its presentation.

The presentation is nothing more than a few text boxes with calendar/announcements and two image widgets that scroll through 6 .jpgs each of roughly 5MB each. All image assets are hosted on our in-house webserver. The computer running the player is set up with a static IP address that is excluded from any authentication or filtering.

Problem: 2 or 3 times during the day, the machine displays the Chrome "Aw snap!" error screen with a button that says reload. If you click reload, it reloads fine and everything works again until it happens again. Also, if you leave it alone it will eventually resume play on it's own, however the sign will take 5-10 minutes to do so.

There are no internet disruptions when this happens and remoting in to check the RAM usage shows the machine never dropping below having 2GB of RAM free. I am the only user with access to make changes to anything on the RiseVision website.

I'm at a loss here, any ideas?
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Justin Gabel

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Posted 3 years ago

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Robb, Official Rep

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Hmm...Any chance I could get a link to the Presentation in question? I wonder if there is any other content besides those images that may be causing this issue. If I can run it without an Aw Snap for a good long while, it may very well be something to do with those images. In that case, I would recommend running a copy of the Presentation without the images, and maybe start adding them back one at a time? 

I look forward to hearing from you!
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Justin Gabel

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First of all, thank you for responding.

I'm not exactly sure of the proper method for linking the presentation, but here is a preview: http://preview.risevision.com/?type=presentation&id=e93718c0-0d42-4764-9997-a2cf84abaa8c

If that isn't what you are asking for, please let me know!

If it were the images causing the issue, I would perhaps expect a more immediate issue. For instance, as soon as the image in question displays, then the app crashes. But as I said before, it goes hours between "Aw snap" and hundreds of cycles of the same content.
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HSuarez

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Hi,
I have the presentation running on a test Win 10 display. I had a look through the presentations and noticed that the images are linked to externally - some http://domain.com and others to http://www.domain.com/

Is the error message appearing throughout the presentation or only within the Placeholders?
Also if you can please confirm that these network requirements here are met.

Thanks, I will keep a look out for the rest of today to see if I see the Chrome error message on this test Display.
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Darius - PRODO.us, Champion

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I would also look closer at the hardware, router in particular. The Internet may be there, but the router can be cutting it off.
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Justin Gabel

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Thanks again for the responses.

@HSuarez the entire presentation is affected, not just a placeholder. I have the static IP address assigned to this machine excluded from our filter and firewall. It should have no issues reaching any of the ports or addresses. Also, I can make them all http://domain.com but to my knowledge that should just be formatting. They all are retrieved externally since you can see them. I have modified them all to be http://domain.com

@Darius Aleksas we do not use routers we have gigabit HP Procurve switches and the switch that this presentation machine ties into has 23 other machines that aren't having issue with service. If it was our organizations core router, everything would be affected.
(Edited)
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Darius - PRODO.us, Champion

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The only time I experienced 'Ow Snap' error with one of our W10 machines was when I had the Internet connection problem.
(Edited)
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HSuarez

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Hi GAFE Admin,

I was not able to see the Chrome frown face error message while running this presentation and would require further logs. Can you please send through an email to support@risevision.com referencing this thread? Thanks,

Hannah
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HSuarez

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Thanks! Have a good spring break
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Justin Gabel

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Two full days back and half of another and it hasn't reproduced the issue this week. I will report back on Monday and if I don't see the issue again I'll close this thread out.
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HSuarez

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Thanks for the update!
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Justin Gabel

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Spoke too soon. Happened again today at 12:23PM. Aw Snap! with a reload button. I checked the Mini and turns out Windows Firewall was enabled locally, so I turned that completely off.

In the meantime, you mentioned something of "logging"? Could you tell me where I could find possible log files for the RisePlayer? Doesn't appear to have any directory in Program Files/Program Files (x86) that I could see. On Win10 Pro 64Bit.
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HSuarez

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The logging that I mentioned is not recorded in those files, it's an additional set up. It is more of a way to debug any potential errors that come up on a live Display (and also includes how it works under a certain network that's outside of our own when we try to recreate an issue that may be related to the user's network).