Avaya - Communication Mgr

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  • Updated 3 years ago
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New to RiseVision, Has anyone in this community successfully used this service to pull active or dynamic metrics from a phone switch?  In particular, I'd like to have my call centers view real time statistics, such as 'Speed to Answer' 'Calls in Que' or simply 'Active Agents'?
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Posted 3 years ago

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Ray Durkin

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I'll be very interested to see the replies from other users in the community here as well!  We have the ability to show custom HTML content using Rise Vision and this is a great example of how that feature could be used.  Like I said - it will be great to hear from other users regarding your question.