Audio Starting By Itself

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I have a presentation which runs at night, 11p-5a CST, and which contains a single 60 minute or so video with its own embedded audio.

Normally, I do not have the privilege of witnessing the display at these hours, but this morning was an exception. I tuned in to my display at about 4:40a with some delight. After not too long-- about 10 minutes, in fact-- the audio stream from my main presentation, which is scheduled to start at 5a, began playing over the audio in my nightly video. The nightly video presentation continued for the next 10 minutes with the audio stream playing on top of it. At 5a my display rebooted as expected and the main presentation started.

There are no audio tags in my nightly presentation which would trigger this action. Additionally, nothing is scheduled for 4:50a. What gives?

~Adam
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Posted 2 years ago

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Adam,

Can I ask you to shoot a link to this Schedule to support@risevision.com? I'd like to take a look for myself.

Thanks!
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http://rva.risevision.com/#SCHEDULE_MANAGE/id=66f7a020-ddbd-44c2-965f-2447492ca421?cid=2d7ee1f4-0ff1... It is my only schedule. I'm not sure if this will help or not though. After I wrote this, I noticed my nightly presentation was using my first layout, so I updated it using a template I created. I deleted the old Nightly presentation. The new one is just called New Nightly. Sorry about that. I wasn't thinking.
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Thanks Adam!

I'll investigate this today and let you know what I can determine.
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Sorry for the delay in getting back to you Adam, this is a pretty complex schedule.

Just out of curiosity, is there a reason Presentations like Academics, Local Weather, Events and Cafeteria Menu are embedded? I think you could remove a significant amount of complexity and issues from this entire Schedule if you moved those Presentations into the Schedule itself as Presentation items, and played them within the time frame you wanted.

I created my own Schedule (called Robb's Schedule) and added a test Display so I could test this out on. When I was running it in your current Schedule, I was getting overlapping of the audio of the main "Standard" Presentation, which I think is what you may be hearing now. In the Schedule I am in now, I am not getting that, so this leads me to believe that the issue you are seeing is due to how the Schedule is set up.

I can't promise I'll be awake at 4: am (though my insane toddler likely will be), but what I will do is change the time on my Display to see if I can get that overlap to happen. With the way I have things set now, I don't think I will.

Take a look at that Schedule and let me know what you think.

Thanks!
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No worries about the time frame. This is far from my primary duties and not too high on my priority list, especially in the weeks leading up to the start of the new school year. I appreciate you looking into this. I will study your reply as soon as I get a chance and give you a worthy response.

Adam
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I was able to check this morning, and I did not hear the duplicate audio, so I think my changes to the Schedule corrected it!

When you get the chance, let me know if you see or hear as it were...the same.

Thanks!
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I've finally had a chance to come back to this issue. While I haven't had an opportunity to check the transition from the nightly to the standard presentations, I have looked at your schedule. I want to make sure I understand how this works a bit better.

It seems that the presentations are prioritized by their order in the list. Is this correct?

Also, since Standard is scheduled to play all day and then other presentations are scheduled concurrently, what happens to the audio? For instance, because my Standard presentation has streaming audio playing non-stop, does the player stop that audio when another presentation is scheduled to play? As it is now, I believe the Standard presentation audio continues to play when my Announcements Bumper. Announcements used to be a video with its own audio. I seem to recall catching it once and hearing both audio sources playing simultaneously. I definitely don't want this happening when I play a video of a school play, for example, in my Video presentation.

Thank you again for your help.

~Adam
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Adam,

It's been a while since I tested this, but your assumption above is correct. The audio that is embedded in the Standard Presentation will stop when it moves to the other Video Presentations.

If I recall, the Nightly Presentation also has embedded audio in it.

So if I understand you correctly, the audio continues into the Announcements Bumper from the Nightly Presentation, which comes before it? Or is it the audio from the Standard Presentation? 
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Robb,

It has been a while since I witnessed it and I have since changed it to just an image to avoid these audio complications. However, it is my recollection that both the Standard presentation streaming audio and the Announcements video's audio played concurrently, which, as you can imagine, is a bit disconcerting.

Since I've change the Announcements presentation to an image only, that is no longer my concern (though in light of this discussion, I will have to check this later to ensure I have some audio...). I was only relating it to the way your test schedule is set up. As long as the streaming audio in Standard stops when another presentation cuts in, then I think I'll be fine. I'll go ahead and make your schedule my schedule.

Thank you for your assistance.

~Adam
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Awesome. Be sure to let me know how it works out! I always like to be reminded that my Presentation management skills are either up to snuff, or need some polishing :)
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Robb,

I'd like to report better news, however...
I noticed today that my single-image Announcements Bumper presentation, scheduled to play every weekday morning from 8-815, will show for 10 seconds and then bounce to the Standard presentation scheduled to play throughout the day for 10 more seconds before bouncing back to the Announcements Bumper. The audio from the Standard presentation continues to play, despite the fact the Announcements bumper has no audio of its own. I am afraid I'd experience this same behavior from a Video presentation if I were to schedule it over top the Standard schedule. This is why I had the schedule all crazy, with individual times for each presentation before.

~Adam
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Adam,

I think I know the reason for this, it is because how the Schedule is set up. Notice that the Standard plays from 5 am until 11 pm, that means that it will play for the duration of 10 seconds, between any other items that play from that time.

I'm pretty sure the Schedule I had created in there took care of this, but I don't see it in there anymore. What I had done was the following:

Standard from 5 to 8
Announcements 8 - 8:15
Standard 8:15 - 9
Videos 9 - 10:15
Standard 10:15 - 6:30
Videos 6:30-7:45
Standard 7:45 - 11
Nightly 11-5 am

Can you try that above configuration and let me know if that works? I recall it working on my Display, and if you are still having issues, I can add my test Display to that same  Schedule and try it out.

Thanks!
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Robb,

Thank you for the reply.

Actually, I renamed the schedule you created, pointed it to my display instead of yours, and deleted my schedule. What you proposed is exactly what my schedule looked like when trying to solve the initial audio problem above.

I will recreate this schedule, but I'll have no way of know if the audio overlaps in the wee hours of the morning again. My being present when I caught it was just a fluke.

It would actually be really nice if the schedule was prioritzed. That is, schedule a main presentation to play throughout the day and continue to pause or play silently in the background while another presentation is interjected in the middle of the day in the foreground. This would allow the playing of videos of various lengths until done. Then when the video presentation ends, it leaves and the main presentation continues play or comes to the foreground.

~Adam
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At least one of us thinks I'm not nuts :)

I look forward to hearing how you make out on that other Display!
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For what it's worth, the audio was out again this morning. (I don't always remember to check it.)  I opened the presentation which contains the audio stream in the editor, saved it (without making changes), and published it in order to restart it. The audio came back immediately.

I'm thinking this has less to do with the display or Rise Vision and more to do with the audio stream itself. Like I said, we'll have a better idea once I can get another display going.
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Great point...I never thought to take that audio source into consideration.
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I haven't had a chance to set up another display, nor have I "caught" the display without audio. I've been working on other tasks, including improving my network. This might have had something to do with it. I will try to be more diligent this week about checking audio.
Also, I just realized that I don't necessarily need a physical box for another test display, do I? I'll make a virtual machine and test it on that.

~Adam
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Very smart Adam!

Though I would strongly suggest a Linux virtual box...easier on the wallet :)

Let me know how you make out!