Asus Chromebox switched from Portrait to Landscape on its own

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  • Problem
  • Updated 3 years ago
  • Solved
  • (Edited)
EDIT MARCH 21, 2018: Please note that all conversations related to Chrome OS in this Community should be considered obsolete and out of date. As announced in our new Community, Rise Vision is adding support for Chrome OS with a new version of Rise Player for Chrome OS.

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Hi Everyone,

I have 8 Asus Cromeboxes at a location running Risevision in Kiosk mode with Portrait orientation. All of a sudden 5 of them have switched to Landscape mode. In the Displays page the 5 now say 1920 x1080 instead of 1080 x 1920 and the content on the display is being cut off and obviously not showing properly.
Has anyone seen this before?  It's like the display settings on the Chromebox switched back to Landscape instead of the 90 degrees I set them up with originally.

Thanks in advance.
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Greg Johnson

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Posted 3 years ago

  • 6
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Greg Johnson

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I am thinking I may just have to wipe them and reconfigure since there is no way to exit the kiosk mode on these.
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Matthew Schornstein

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For us, Asus Chromeboxes have been very unstable in regards to staying in Portrait orientation.
There are two situations it regularly occurs for us on the Asus'.  
1) ChromeOS updates.  A few updates have caused our HPs to also loose their orientation, but it is much more likely to occur on the Asus models.
2) Reboot or screen sleep situations.  Especially troublesome when we were testing the RS232 screen on/off controls.  If the Screen was off when the scheduled reboot occurred, more than likely, it would return to landscape.  It will also sometimes occur during a "normal" reboot.  If the screen sleeps during the reboot because of no signal on the input, the Chromebox acts as if it is unsure of the orientation and resolution of the screen.  That is the best I can describe it.

Sometimes, a simple reboot of the chromebox fixed the issue.  Other times, the setting would need to be reset within the ChromeOS settings.  We have Management Licenses for our boxes, and they are not permanently in kiosk mode, so we can access the chrome login and correct the setting.
(Edited)
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Greg Johnson

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Thank you Matthew, this is very helpful.  They have said they have tried re booting them but it hasn't corrected the problem. Funny thing is this all happened at once and we had another one do it today, so I am thinking maybe an update is getting pushed out and we will see more of them do this, we have 16 total.

Ok, that sounds like the plan then, set them up as managed devises in case it happens again. So thick is to set the Risevision player as a Kiosk app but not put the player in Kiosk mode?  That way the Risevusion player would still auto launch but you can quit out and get into the setting?

Thanks for your help.
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Greg Johnson

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Hi guys,  how would you get the player to relaunch after the scheduled reboot if it's not in Kiosk mode? Is this something that can be setup if the Chromebox is managed? From what I can tell you can't remote into a Chromebox either.  I have an email into Google Sales to see about getting the units managed but haven't heard back from them yet. Any heal is appreciated. Thank you.
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Greg Johnson

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Matthew, do you have the reboot issue with the HPs or is that only with the Asus? It sounds like the HPs are a more solid alternative than the Asus.
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Alex Hazzard

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I am having this problem as well.  I have 11 Asus Chromeboxs running in kiosk mode, we are running 9 of them in portrait mode.  This was working fine for about a year, now every time the scheduled reboot happens it resets to landscape.  I have been going to the locations and using ctrl-shift-F3 to rotate them back, but it is happening everyday and this is not a solution.  I tried doing a wipe on the boxes and resetting everything, it was fine until the next scheduled reboot.  The TVs are on during reboot, the TVs are scheduled to come on at 10:00 AM and the reboot is at 10:30
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Blake Freeman, Official Rep

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It looks like this is a known issue within ChromeOS https://goo.gl/GJZLVz we'll monitor the issue. Please feel free to star this issue and comment on what you're experiencing as well.
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Toledo SRC

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We have the same issue. Has anyone fix it yet? Or does anyone have a solution to the problem? Thank.
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Alex Kolenoff

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Hi Toledo, the issue is logged with Google: https://code.google.com/p/chromium/issues/detail?id=490835&q=portrait&colspec=ID%20Pri%20M%2...

We are looking into a fix on our own as well, but don't have an ETA at this point.
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Wayne Rasor

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Mine started doing the same thing last week. Any updates from Google?
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Dave

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ChromeOS team has stated that the fix for this issue is goin in with release 44. This 44 release is planned to go GA , with no backports, sometime in late July. I said JULY .

I have filed a complaint with the product management team and will continue to pursue a response that is more acceptable than "manually adjusting all of 10 my kiosks every day for the next month"

This has been impacting Asus hardware in portrait mode since release 43 went live.

As Rise has shared the booth with these guys at more than one DooH industry event, it would be great, nay, imperative to apply some insider presure upward on this issue.

This problem, coupled with 2 months of mouse cursors showing up dead center on displays, is making me rethink the whole architecture.
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Blake Freeman, Official Rep

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Dave,

Your sentiment is understood and we agree. We've been in contact with Google on the issues that 43 has left us with, we're looking for answers on our end now. We have made a change to our player that is finishing up QA today, it's goal is to provide consistent, persistent rotation from our displays app.
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Wayne Rasor

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Do you have an ETA on when the new RV player will be rolling out with a fix for the rotation? I have quite a few kiosks out there as well. Thank you
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Blake Freeman, Official Rep

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Wayne,

I believe it is deploying today. I will note on this thread when it's available.
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Wayne Rasor

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Thank you. Will this update also fix the random shut downs on Chromeboxes that require a manual restart?
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Blake Freeman, Official Rep

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All,

We have released Rise Player 1.24.36 this morning. This addresses the issue with portrait/landscape mode. Rotation settings from displays.risevision.com should now be persistant through reboots without modifying the Chrome OS device itself.

Wayne,
Google released a new version of Chrome OS last night that addresses the crashing issue.
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Wayne Rasor

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Thank you Blake, a few questions.

I have a Chromebox running RP 1.24.36 and it still has the rotate issue. Are there rotation settings from the Rise Vision Display page that let's us set rotation? Right now, the only way I know to do it is to rotate using the keyboard shortcut locally on the player. Let me know if I am missing something.

On the latest ChromeOS release, can you tell me what the new version number is so I can check my players have received them on CMC? 

Let me know. Thank you
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Blake Freeman, Official Rep

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Wayne,

You'll need to access your display through displays.risevision.com, then change the rotation setting to your desired rotation.

The newest version of Chrome is 43.0.2357.130.
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richard

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Hi Blake

Have just found the "displays app" for the first time on this thread... Is this actually linked to anywhere within the system or do we just need to know about the URL? Definitely solved our issues being able to set rotation settings here, but surprised that we had not seen any reference to this page before.

TIA
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Blake Freeman, Official Rep

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richard,

displays.risevision.com is still in beta. It will be launched with the rest of our new apps soon. Seeing beta news is a benefit of being part of our community! I'm glad it helped you out.
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richard

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Nice one, thanks Blake.

Are there any other such beta apps which you can point me to?
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Shea, Official Rep

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Hi Richard, 

Sorry your question got missed somehow. But you can also checkout https://editor.risevision.com/#/editor/list and https://schedules.risevision.com/#/schedule/list

Thanks,
Shea
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Wayne Rasor

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Awesome, I have never seen that page before. Is there a way to get to it from the main Rise Vision dashboard other than manually typing in the address? Going to displays from the App dropdown takes you to a different page. 

thank you for your help!
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Blake Freeman, Official Rep

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Wayne,

We're working on migrating all of our pages to these standalone apps, similar to what you see when you access Rise Storage. Displays.risevision.com has not been officially launched, we are allowing users to access it early to deal with the orientation issue. 
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Wayne Rasor

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Got it. Thank you
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Mike Nelson

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Hey Blake-

One side effect you guys might not be aware of:

The new control panel had all my displays defaulted to Landscape, and this was constantly overriding the ctrl-shift-F3 function in ChromeOS. So my employees were repeatedly having to ctrl-shift-f3 on our menus, and they were repeatedly reverting to landscape. 

I'm assuming this is a side effect of the new control panel, because as soon as I changed each of the display settings to portrait, they locked in to the proper orientation immediately.

So it's a minor issue, but just a heads up. In the end we are just super thankful that you guys put out a fix before Google did!
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A Team

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After applying this update on my Asus Chromebox and setting the screen orientation to Portrait flipped via displays.risevision.com, the RiseVision app hangs during boot.

Whenever I reboot the Chromebox, the app loads and the screen display Rise Player "Initializing application..." in landscape orientation and stays there indefinitely.

The Chromebox is running in kiosk mode, and all of the software is up to date.

Any ideas about how we can resolve this issue?

Update: It works in Landscape and Portrait orientations (set in displays.risevision.com), just not Portrait (flipped).
(Edited)
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Blake Freeman, Official Rep

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A Team,

Unfortunately, we are unable to replicate this issue on our end, even using your schedule of presentations. You may want to try recovering that Chromebox to factory settings and trying again.
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Woodburn Ampm

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This reply was created from a merged topic originally titled Can I run a display on an asus chromebox in portrait mode?.

We have one display running in landscape via a chromebox and it works great. We are going to add two more displays that'll run in portrait and I can't seem to find if it's possible to power those two displays with chromeboxes as well due to requiring portrait. Am I missing it or will we have to run a slightly more expensive full pc for these displays?
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Blake Freeman, Official Rep

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Woodburn Ampm,

Check out displays.risevision.com. You can set the orientation of your Chromebox there.