ASUS Chromebox goes to sleep when TV is turned off

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  • Updated 4 years ago
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  • (Edited)
EDIT MARCH 21, 2018: Please note that all conversations related to Chrome OS in this Community should be considered obsolete and out of date. As announced in our new Community, Rise Vision is adding support for Chrome OS with a new version of Rise Player for Chrome OS.

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I am running Rise Vision on ASUS Chromeboxes to display menus at a restaurant.  The TVs are being turned off at night and the computers are going to sleep at some point during the night.  When I come in in the morning and turn the TVs back on I am getting a No Signal message until I press the power button on the computers.  The computers are mounted behind the TVs and it is somewhat difficult to get to them so it would be a lot better if we did not have to press the power button each day.

Is there a way to prevent the units from going to sleep?  I have tried Keep Awake but I can't figure out how to use that while in Kiosk mode.

Would it be possible for Rise Vision to incorporate something like the Keep Awake extension in its Player?
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Alex Hazzard

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Posted 4 years ago

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Robb, Official Rep

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Alex,

Sorry to hear you're having trouble. I have a Samsung Chromebox and I have not had this issue, but after doing some reading, it does appear to be a known issue with the Asus Chromebox. In fact, there was an issue logged for it with Google, and their "fix" is recommending the installation of KeepAwake.

To get KeepAwake to work in Kiosk Mode, you may need to do a complete wipe of the machine, install the Rise Vision Chrome App Player and KeepAwake, and set both to have the appropriate settings, like adding the Display ID in the Player and the necessary settings in KeepAwake.

Set both those apps to start automatically, and set the device to stay in Kiosk Mode. 

Directions on how to set the Chromebox to always start in Kiosk Mode can be found here.

Let us know how you make out!
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Mylife614 .

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Is there a new link to follow to keep chromeboxes from sleeping? I have displays themselves set to a timer internally, but it appears the chromebox went into sleep mode and turned off over night?
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Blake Freeman, Official Rep

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Mylife,


Here is the link for setting up kiosk mode on chrome devices. Please let us know if you need anything else!
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Anton Ek

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Im having the same issue. I cant install keep awake in kiosk mode. Any ideas?
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Blake Freeman, Official Rep

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Anton, 

You will need to enter the main OS in order to install any extensions. When the chromebox is booting, you will need to press control+alt+s to boot past kiosk.
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Anton Ek

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Yes, I mean i cant install kiosk mode version of keep awake. When i enter the app-id to add a new kiosk mode app, it says its not a guilty app. I guess its not gulty for kiosk mode?
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Blake Freeman, Official Rep

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Anton,

You may try contacting the developers of the keep awake extension to see if it is launchable in kiosk mode.