ASUS Chromebox crashing after update to ChromeOS 44

  • 1
  • Problem
  • Updated 3 years ago
  • Not a Problem
  • (Edited)
EDIT MARCH 21, 2018: Please note that all conversations related to Chrome OS in this Community should be considered obsolete and out of date. As announced in our new Community, Rise Vision is adding support for Chrome OS with a new version of Rise Player for Chrome OS.

To receive updates, make sure to subscribe to the Rise Vision Blog, or join the new Community and post questions.
=====================================================================================================================================================

I run a group of managed ASUS Celeron Chromeboxes in our corporate office and recently allowed them to update to ChromeOS 44 to test before I let the rest of our production devices update past 43. Most of them are doing well, however I have one that is powering a video wall that just has a full screen video folder widget and an image folder widget that rotate full screen on the display. Both yesterday and today, the Rise Vision app crashed leaving a frowning face on the screen. Luckily with the new remote management features in the Chrome Management Console, I was able to pull a screen shot and remotely reboot it.  

Is anyone else running on 44 seeing the Rise Vision app crash?
Photo of Wayne Rasor

Wayne Rasor

  • 720 Points 500 badge 2x thumb

Posted 3 years ago

  • 1
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
Wayne,

Could I get a preview link to one of the presentations that you are experiencing issues with?
Photo of Wayne Rasor

Wayne Rasor

  • 720 Points 500 badge 2x thumb
Since this is an internal presentation, is there a private channel I send to you on?
Photo of Alex Kolenoff

Alex Kolenoff

  • 3,506 Points 3k badge 2x thumb
Hi Wayne, can you send an email to Blake's attention to support@risevision.com?
Photo of Wayne Rasor

Wayne Rasor

  • 720 Points 500 badge 2x thumb
Seeing if you found anything? The player has not crashed recently so I didn't know if you changed anything on your end. Let me know. Thank you
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
Hey Wayne,

Curious if your Chromebox has any locally served content?
Photo of Sanjay Kaler

Sanjay Kaler

  • 1,472 Points 1k badge 2x thumb
Hi Wayne,

We also use ASUS Chromebox with remote management feature. I am keen to know how to managed to take remote screenshot when the Rise Vision was running in a kiosk mode.

Kind regards,

Sanjay Kaler
Photo of Wayne Rasor

Wayne Rasor

  • 720 Points 500 badge 2x thumb
You have to run on remote reporting in the console and under the device management there is a section named System Activity and Troubleshooting that allows you to reboot and capture a screenshot, even when the Rise Vision app has crashed. Nice feature when it works. 
Photo of Sanjay Kaler

Sanjay Kaler

  • 1,472 Points 1k badge 2x thumb
Thanks Wayne!
Photo of Sanjay Kaler

Sanjay Kaler

  • 1,472 Points 1k badge 2x thumb
Wayne, i tried remote screenshot and it worked surprisingly well. Also i can confirm that we run Chrome 44 and haven't experience specific crash as such.

However we face another issue in which couple of displays flip between 1920x1080 and 1366x768 resolution so i can't have one presentation size scheduled on a display.

I am planning to re-install the Rise Player on these displays and see if that works.

Based on your experience with Chrome Device Management, i wonder if it is possible to remotely re-install the Rise Player app?


Kind regards,
Photo of LUIS REYES

LUIS REYES

  • 1,016 Points 1k badge 2x thumb
Hi, I would like to ask you how do you set a video wall with chromebox, do you mind to share with me? which other hardware is needed?
thanks
Photo of Wayne Rasor

Wayne Rasor

  • 720 Points 500 badge 2x thumb
We are using the Samsung MD series which have an onboard video wall function that allow you to link displays together using the Display Ports and then use the HDMI or Display Port input on the main display. Works very well. 
Photo of LUIS REYES

LUIS REYES

  • 1,016 Points 1k badge 2x thumb
thanks!
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
Sanjay,

The only way to remotely install a Chrome App to a Chromebox is if that Chromebox is a managed device. You can then add a rule to install Rise Player as a kiosk app.
Photo of Sanjay Kaler

Sanjay Kaler

  • 1,472 Points 1k badge 2x thumb
Yes Blake, these are managed devices and we have put them together in an OU (org unit), in which when a new device is added, it will automatically have Rise Vision player installed in kiosk mode.

What i wanted to know is how to re-install the app on an existing device remotely.

One potential method could be to remove the device from the OU and then move it back but i am not sure if we loose remote management capabilities as soon as device doesn't have a kiosk app running.

All our devices are at different sites with no local IT support so didn't want to take any chance :-)

If this community has any experience of re-installing the Rise Vision player remotely on Chromeboxes, i would be keen to learn about it.
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
Sanjay,

Unfortunately yes you lose the ability for remote desktop once a ChromeOS device is removed from an OU. Once that's done, it will need to be manually restored to factory settings before it can boot into the OS again.