Are you experiencing a port 9449 error?

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  • Updated 3 years ago
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If you encounter a port 9449 error, there may be a few reasons behind it. We recommend that you take a look at the instructions below to determine the exact cause.

Check if there are multiple instances of Rise Player Running
You can confirm this by looking at active processes in Task Manager (Windows), or System Monitor (Ubuntu 14.04). If you see multiple instances of Rise Player running, this is what is causing the port 9449 error.

For Windows media players, if you have installed the Application Monitor watchdog program, remove it from your system. Remove Rise Player from the startup group. Follow the instructions in our help documentation to install the Rise Windows Player.

For Ubuntu 14.04 media players, remove the Rise Player from the startup group and disable any cronjobs that may act as a watchdog to re-open Rise Player. Follow the instructions in our help documentation to install the Rise Linux Player.

Check Firewall and Proxy
If you have confirmed that multiple instances of Rise Player are not what is causing your port 9449 error, it’s likely that you have a conflict with your Firewall or Proxy. You will need to check your local software firewall and proxy services to ensure that they do not specifically block access to port 9449. If your network utilizes a firewall or proxy, it will be necessary to ensure that port 9449 is not blocked.
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HSuarez

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Posted 3 years ago

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