Android Rise Vision not working continually.

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  • Updated 4 years ago
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I have 4 displays running on My Rise Vision android player running on Gbox Midnight MX2s and after a while they just go to the home screen.  I checked the option for starting on boot in the app.  After having this issue for a while I even downloaded an app that makes sure that the My Rise Vision app stays working, so if it crashes or is somehow closed, it relaunches the app.  I'm not entirely sure what is going on, as most of the time I've seen them running for over 6 hrs and then all of the sudden they will be sitting at the home screen.  Does anyone have any ideas on what could be causing this and what I can do to fix the issue?  Thanks.
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Jeff

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Posted 4 years ago

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Neal

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Hi Jeff,

Can you let us know which Android player you are using?  Is it the Cenique Player, or the My Rise Player?  it would also be beneficial to know what version of Android you're using.

Thanks.
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William Oneal, Champion

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Do you know if the device is rebooting or is the app crashing during the time. Also list the gadgets you are using as well so that i could test out what your running on the devices that may cause this issue. 
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Jeff

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I am using the My Rise Player app. I have the weather displayed, a digital clock, and the photo album gadget.  It doesn't seem as if the device is rebooting, but even if it did it should relaunch.  It is android version 4.2.2 .  Thanks.
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Jeff

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My first issue I had before was if the time and date were wrong, it would not work, which is understandable , but the version of android did not have an NTP setting, but now since it does, It always works when I either reboott the device or relaunch the app.  I have thought of trying to root the device and putting a restart app on the device that will schedule multiple restarts throughout the day, but a different resolution would be nice.  Thanks again
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William Oneal, Champion

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From the sounds of it the device is probably getting a memory leak from somewhere thats crashing the device. I will run a device with those in there and see if something comes up. I dont use the photo gallery on any of my players but the other gadgets i do. I will test it out to see if the same results come about. Also some devices have there own issues because manufactures for mini pcs tend to just throw the device out there even if it had bugs in the OS, so if i dont see anything it also could be related to the OS on the device. I will do some testing though, before coming to that conclusion. I will send a message tomorrow and let you know how the results come out. 
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William Oneal, Champion

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Yea sounds like it. I will look into this and see what i come up with. Also it could be the device as well. Not all androids are consider the same. The manufactures do change a few things in those devices so it could be something within the device os that causes it. I had a device that i had no choice to put a custom rom on because it had issues from the manufacture. To this day they never fixed it and others who have it had to do the same.On a side note I will get a device going with 2 presentations and let them switch back and forth. If something happens i will let you know and try to come out with a fix thanks.
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Roland Duursma

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Jeff/William, i have the same problem you describe.
Running three displays connected to one Minix Neo X7 (4.2.2) and two Minix Neo X8 (4.4.2) devices.
X7 and X8 are running the old version version of My Rise Player (2.0005). The third display (also X8) which is the newest, is running on 3.0001. The problem doesn't seem to occur on the newest version 3.0001 yet. But it must say that this new device is only on my test bench and is not in production yet.

The strange thing is, the two players with 2.0005 were running fine as far as i know.
But since a few weeks, users are reporting crashes in the app and saying the home screen of android is displayed. After investigating the problem it seems that the Photo Album Widget (loaded with Picasa pictures) is causing the problem.

Users are also reporting that the size of the pictures randomly changes.
Most of the time the pictures are displayed in Full Size, but sometimes it seems that it displays Thumbnails.

The Minix devices are connected though a non stable Wifi connection, to rule things out we are going to connect the devices to an wired ethernet connection.

Last thing, both the Minix X7 and X8 are equipped with 2GB RAM, have both Custom ROM's installed with 1080P support. Rooted and custom kernels.
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William Oneal, Champion

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Yea I had another user report the same thing not to long ago. I'm looking into it but I seem to never get the issue.. I ran 3 devices for 5 days and nothing. The only thing I can think of is the gadget itself is producing a memory leak within webview or Google picasa is causing the issue. Also what's odd is that it just started to happen so I'm not sure if something has changed or if Google had an issue at a period of time and they fixed it. Will run my vega since its like the x8 and see what I get. Thanks
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William Oneal, Champion

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Better yet, make me a display with a presentation your using so I can see test with. This way i can see it with yours and not with one I'm using. Could be something im not doing. Email me at support@scottsdigitalsignage.com Thanks.
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Hi William, good idea!
I have sent you an email with the details.
Thanks!
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William Oneal, Champion

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This is for Rise to answer. I am having issues with the Photo Album Gadget. Its only with Google Picasa. The main issue of the app crashing from the beginning i think was solved by an update to the player but i am getting another weird issue. The album loads fine but after several hours of playing the album changes over to thumbnails instead of the full image. I checked my logs and nothing shows up that would indicate an issue. Usually a js error would show up but nope. It just went to playing thumbnails or a smaller image. Now it seems to happen only when their are more than one presentation in a loop. Its an odd issue but i think 3 people have seem this happen. 
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Neal

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Will,

Do both Presentations contain the Photo Album Gadget, or just one of them? I haven't come across this yet.  Is this done using multiple Presentations in a Schedule, or are the Presentations added to a 'master' one and then just the 'master' Presentation is in the Schedule?

Thanks.
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William Oneal, Champion

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I will have to get Roland to confirm this because I'm using his presentation. It looks like its 2 presentations inside a master presentation. It has only one photo album gadget in one of the presentation. Whats old is i never had an issue with it up until the past week to two weeks. One of my devices just recently decided to not show anything after a few hours of working. I am refreshing the devices now and will get an accurate time on when it changes. Im hoping this isn't a google change that has effected the gadget :(.
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Roland Duursma

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Hi Neal,

I think it is the second option you describe. I'n not quite sure though because i'm still in the learning process of this software.

Here's what did.

I have set up several Schedules. One of them is "Scherm 1" (Display 1 in Dutch)
Timeline is set to Always and only one display is selected "Scherm 1"
The schedule has one Presentation in it "Scherm_1_Gehele _Dag" (translated Display 1 Whole Day). Duration for the presentation is 86400 seconds (24 hours)

The presentation "Scherm_1_Gehele_Dag" contains one Placeholder (resolution 1920x1080, Timeline Always, Only Display 1 selected"
In the Placeholder there are seven Presentations. The sixth one is the Picasa presentation (PS_Picasa_Pictures_Sponsors_30s) .
The Picasa presentation is displayed for 30 seconds, Timeline Always, Only Display 1 selected.

When i look into the "PS_Picasa_Pictures_Sponsors_30s" presentation, it has several placeholders which contains images from the Rise Local Storage, and in the middle there is the Picasa gadget. Timeline: always, All displays selected.

So yes, i have nested Presentations.

Is it possible that you can look into my account and see if i have done something wrong? 
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William Oneal, Champion

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Its a hit or miss kind of issue. I ran the first test this morning and got the thumbnail issue. I then restarted the device and haven't had one issue since. Its weird when it happens though. Usually an error would show but nope. 
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Roland Duursma

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@Neal, so there is no fault in the way i have set it up?
I mean with the nested presentations? (Presentation in a Presentation in a Schedule)
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Neal

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Roland,

I don't see any problems with how the Presentations are set up. Everything looks fine for me in this regard.

I haven't come across the situation of the images just being thumbnails as of yet. My Displays have been going for about an hour running your Presentations.
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Neal

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I haven't been able to replicate this on my Displays.  Now to be fair, I don't have an Android Player so my testing was done on a combination of Linux and Windows Players. Its possible that this is limited to just Android.

Does it only happen if there is more than 1 Presentation involved?  It may also be worthwhile to try embedding the one Presentation into the other and just have one in the Schedule to see if that would be a valid work around.

Thanks.
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William Oneal, Champion

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I had it happen to me once but after refreshing the presentation it didn't happen again. Also one of his presentations had an error in it and he changed it to one that didn't and i didn't have issues. The only thing i think could cause it is if you applied new pictures and the gadget refreshes the images. 


On a side note i will be updating the app which might fix some issue with webview not clearing out correctly on restart. This way it uses a clean webview instance instead of loading webview that might have lingering code that didn't get cleared. 
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Roland Duursma

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@William, for you i have made two presentations in one Schedule. First, the "PS_Live_Uitslagen_New_30s" and second the "PS_Picasa_Pictures_Sponsors_30s"
So this Schedule does not have nested Presentations in it.
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William Oneal, Champion

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Thanks for letting us know. I am still testing this out. I did get the thumbnail issue after about an 1 hour of displaying this morning. Im doing a test now to see how long it works. So far I'm in about an hour and a half in. Hopefully it will do it again so i can report it. As far as anything else, the logs look clean and memory is good. Im almost thinking this is something with google, but I'm not completely sure.