an error occred trying to connect to the server

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  • Problem
  • Updated 3 years ago
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Hi,

After vacation, (maybe a power failure?) Our Risevison display
comes up with:
The player displays "an error occred trying to connect to the server"
I have looked into the firewall, everything is Ok in that regard.
I have set up a second player on my own PC, and that worked great.

Here is the log:
Can you see anytung wrong/unusual?
It looks suspicious from about august 28...


jun 23 03:00:00.437 INFO: Exec: [shutdown, -r, -c, Rise Player needs to reboot computer.]
jun 23 03:00:00.437 SEVERE: Error: Cannot run program "shutdown": CreateProcess error=2, The system cannot find the file specified
jun 23 03:00:00.453 SEVERE: Execution has failed for command [shutdown, -r, -c, Rise Player needs to reboot computer.]
jun 24 03:00:00.656 INFO: Exec: [shutdown, -r, -c, Rise Player needs to reboot computer.]
jun 24 03:00:00.656 SEVERE: Error: Cannot run program "shutdown": CreateProcess error=2, The system cannot find the file specified
jun 24 03:00:00.656 SEVERE: Execution has failed for command [shutdown, -r, -c, Rise Player needs to reboot computer.]
jun 25 03:00:00.218 INFO: Exec: [shutdown, -r, -c, Rise Player needs to reboot computer.]
jun 25 03:00:00.218 SEVERE: Error: Cannot run program "shutdown": CreateProcess error=2, The system cannot find the file specified
jun 25 03:00:00.234 SEVERE: Execution has failed for command [shutdown, -r, -c, Rise Player needs to reboot computer.]
jun 26 03:00:00.812 INFO: Exec: [shutdown, -r, -c, Rise Player needs to reboot computer.]
jun 26 03:00:00.812 SEVERE: Error: Cannot run program "shutdown": CreateProcess error=2, The system cannot find the file specified
jun 26 03:00:00.828 SEVERE: Execution has failed for command [shutdown, -r, -c, Rise Player needs to reboot computer.]
jun 27 03:00:00.703 INFO: Exec: [shutdown, -r, -c, Rise Player needs to reboot computer.]
jun 27 03:00:00.703 SEVERE: Error: Cannot run program "shutdown": CreateProcess error=2, The system cannot find the file specified
jun 27 03:00:00.718 SEVERE: Execution has failed for command [shutdown, -r, -c, Rise Player needs to reboot computer.]
jun 28 03:00:00.640 INFO: Exec: [shutdown, -r, -c, Rise Player needs to reboot computer.]
jun 28 03:00:00.640 SEVERE: Error: Cannot run program "shutdown": CreateProcess error=2, The system cannot find the file specified
jun 28 03:00:00.656 SEVERE: Execution has failed for command [shutdown, -r, -c, Rise Player needs to reboot computer.]
jun 29 03:00:00.781 INFO: Exec: [shutdown, -r, -c, Rise Player needs to reboot computer.]
jun 29 03:00:00.781 SEVERE: Error: Cannot run program "shutdown": CreateProcess error=2, The system cannot find the file specified
jun 29 03:00:00.781 SEVERE: Execution has failed for command [shutdown, -r, -c, Rise Player needs to reboot computer.]
jun 30 03:00:00.359 INFO: Exec: [shutdown, -r, -c, Rise Player needs to reboot computer.]
jun 30 03:00:00.359 SEVERE: Error: Cannot run program "shutdown": CreateProcess error=2, The system cannot find the file specified
jun 30 03:00:00.375 SEVERE: Execution has failed for command [shutdown, -r, -c, Rise Player needs to reboot computer.]
jul 1 03:00:00.718 INFO: Exec: [shutdown, -r, -c, Rise Player needs to reboot computer.]
jul 1 03:00:00.718 SEVERE: Error: Cannot run program "shutdown": CreateProcess error=2, The system cannot find the file specified
jul 1 03:00:00.734 SEVERE: Execution has failed for command [shutdown, -r, -c, Rise Player needs to reboot computer.]
jul 2 03:00:00.171 INFO: Exec: [shutdown, -r, -c, Rise Player needs to reboot computer.]
jul 2 03:00:00.187 SEVERE: Error: Cannot run program "shutdown": CreateProcess error=2, The system cannot find the file specified
jul 2 03:00:00.187 SEVERE: Execution has failed for command [shutdown, -r, -c, Rise Player needs to reboot computer.]
jul 3 03:00:00.468 INFO: Exec: [shutdown, -r, -c, Rise Player needs to reboot computer.]
jul 3 03:00:00.468 SEVERE: Error: Cannot run program "shutdown": CreateProcess error=2, The system cannot find the file specified
jul 3 03:00:00.484 SEVERE: Execution has failed for command [shutdown, -r, -c, Rise Player needs to reboot computer.]
jul 7 03:00:00.734 INFO: Exec: [shutdown, -r, -c, Rise Player needs to reboot computer.]
jul 7 03:00:00.734 SEVERE: Error: Cannot run program "shutdown": CreateProcess error=2, The system cannot find the file specified
jul 7 03:00:00.750 SEVERE: Execution has failed for command [shutdown, -r, -c, Rise Player needs to reboot computer.]
jul 10 03:00:00.250 INFO: Exec: [shutdown, -r, -c, Rise Player needs to reboot computer.]
jul 10 03:00:00.250 SEVERE: Error: Cannot run program "shutdown": CreateProcess error=2, The system cannot find the file specified
jul 10 03:00:00.265 SEVERE: Execution has failed for command [shutdown, -r, -c, Rise Player needs to reboot computer.]
jul 11 03:00:00.859 INFO: Exec: [shutdown, -r, -c, Rise Player needs to reboot computer.]
jul 11 03:00:00.875 SEVERE: Error: Cannot run program "shutdown": CreateProcess error=2, The system cannot find the file specified
jul 11 03:00:00.875 SEVERE: Execution has failed for command [shutdown, -r, -c, Rise Player needs to reboot computer.]
jul 12 03:00:00.609 INFO: Exec: [shutdown, -r, -c, Rise Player needs to reboot computer.]
jul 12 03:00:00.625 SEVERE: Error: Cannot run program "shutdown": CreateProcess error=2, The system cannot find the file specified
jul 12 03:00:00.625 SEVERE: Execution has failed for command [shutdown, -r, -c, Rise Player needs to reboot computer.]
jul 13 03:00:00.593 INFO: Exec: [shutdown, -r, -c, Rise Player needs to reboot computer.]
jul 13 03:00:00.593 SEVERE: Error: Cannot run program "shutdown": CreateProcess error=2, The system cannot find the file specified
jul 13 03:00:00.609 SEVERE: Execution has failed for command [shutdown, -r, -c, Rise Player needs to reboot computer.]
jul 14 03:00:00.171 INFO: Exec: [shutdown, -r, -c, Rise Player needs to reboot computer.]
jul 14 03:00:00.171 SEVERE: Error: Cannot run program "shutdown": CreateProcess error=2, The system cannot find the file specified
jul 14 03:00:00.187 SEVERE: Execution has failed for command [shutdown, -r, -c, Rise Player needs to reboot computer.]
jul 15 03:00:00.968 INFO: Exec: [shutdown, -r, -c, Rise Player needs to reboot computer.]
jul 15 03:00:00.968 SEVERE: Error: Cannot run program "shutdown": CreateProcess error=2, The system cannot find the file specified
jul 15 03:00:00.984 SEVERE: Execution has failed for command [shutdown, -r, -c, Rise Player needs to reboot computer.]
jul 22 09:06:11.062 INFO: Exec: [tasklist, /FI, IMAGENAME eq chrome.exe]
jul 22 09:06:11.093 SEVERE: Error: Cannot run program "tasklist": CreateProcess error=2, The system cannot find the file specified
jul 22 09:06:11.093 SEVERE: Execution has failed for command [tasklist, /FI, IMAGENAME eq chrome.exe]
jul 22 09:06:11.125 INFO: Exec: [taskkill, /f, /im, chrome.exe]
jul 22 09:06:11.140 SEVERE: Error: Cannot run program "taskkill": CreateProcess error=2, The system cannot find the file specified
jul 22 09:06:11.140 SEVERE: Execution has failed for command [taskkill, /f, /im, chrome.exe]
jul 22 09:06:13.156 INFO: Exec: [C:\Documents and Settings\Administrator\Local Settings\Application Data\RVPlayer\chromium\chrome.exe, --kiosk, --no-default-browser-check, --noerrdialogs, --no-message-box, --disable-desktop-notifications, --allow-running-insecure-content, --always-authorize-plugins, --allow-outdated-plugins, --user-data-dir=C:\Documents and Settings\Administrator\Local Settings\Application Data\RVPlayer\data, http://rvashow.appspot.com/Viewer.html?type=display&player=true&id=TWQX8G6Q6QY7&claimId=...]
aug 28 12:02:49.343 INFO: ***** RisePlayer version 2.0.035 *****
aug 28 12:02:49.359 INFO: Application properties file is not found. Using default setting. File name: RisePlayer.properties
aug 28 12:02:49.375 INFO: Loading display properties...
aug 28 12:02:49.468 INFO: Exec: [C:\Documents and Settings\Administrator\Local Settings\Application Data\RVPlayer\chromium\chrome.exe, --kiosk, --no-default-browser-check, --noerrdialogs, --no-message-box, --disable-desktop-notifications, --allow-running-insecure-content, --always-authorize-plugins, --allow-outdated-plugins, --user-data-dir=C:\Documents and Settings\Administrator\Local Settings\Application Data\RVPlayer\data, http://rvashow.appspot.com/Viewer.html?type=display&player=true&id=TWQX8G6Q6QY7&claimId=...]
aug 28 12:02:49.593 INFO: Server started
aug 28 12:05:49.419 INFO: Exec: [tasklist, /FI, IMAGENAME eq chrome.exe]
aug 28 12:05:49.435 SEVERE: Error: Cannot run program "tasklist": CreateProcess error=2, The system cannot find the file specified
aug 28 12:05:49.450 SEVERE: Execution has failed for command [tasklist, /FI, IMAGENAME eq chrome.exe]
aug 28 12:05:49.450 INFO: Exec: [taskkill, /f, /im, chrome.exe]
aug 28 12:05:49.466 SEVERE: Error: Cannot run program "taskkill": CreateProcess error=2, The system cannot find the file specified
aug 28 12:05:49.482 SEVERE: Execution has failed for command [taskkill, /f, /im, chrome.exe]
aug 28 12:20:19.328 INFO: ***** RisePlayer version 2.0.035 *****
aug 28 12:20:19.359 INFO: Application properties file is not found. Using default setting. File name: RisePlayer.properties
aug 28 12:20:19.375 INFO: Loading display properties...
aug 28 12:20:19.453 INFO: Exec: [C:\Documents and Settings\Administrator\Local Settings\Application Data\RVPlayer\chromium\chrome.exe, --kiosk, --no-default-browser-check, --noerrdialogs, --no-message-box, --disable-desktop-notifications, --allow-running-insecure-content, --always-authorize-plugins, --allow-outdated-plugins, --user-data-dir=C:\Documents and Settings\Administrator\Local Settings\Application Data\RVPlayer\data, http://rvashow.appspot.com/Viewer.html?type=display&player=true&id=TWQX8G6Q6QY7&claimId=...]
aug 28 12:20:19.671 INFO: Server started
aug 28 12:23:19.420 INFO: Exec: [tasklist, /FI, IMAGENAME eq chrome.exe]
aug 28 12:23:19.452 SEVERE: Error: Cannot run program "tasklist": CreateProcess error=2, The system cannot find the file specified
aug 28 12:23:19.452 SEVERE: Execution has failed for command [tasklist, /FI, IMAGENAME eq chrome.exe]
aug 28 12:23:19.452 INFO: Exec: [taskkill, /f, /im, chrome.exe]
aug 28 12:23:19.467 SEVERE: Error: Cannot run program "taskkill": CreateProcess error=2, The system cannot find the file specified
aug 28 12:23:19.483 SEVERE: Execution has failed for command [taskkill, /f, /im, chrome.exe]
aug 28 12:23:21.483 INFO: Exec: [C:\Documents and Settings\Administrator\Local Settings\Application Data\RVPlayer\chromium\chrome.exe, --kiosk, --no-default-browser-check, --noerrdialogs, --no-message-box, --disable-desktop-notifications, --allow-running-insecure-content, --always-authorize-plugins, --allow-outdated-plugins, --user-data-dir=C:\Documents and Settings\Administrator\Local Settings\Application Data\RVPlayer\data, http://rvashow.appspot.com/Viewer.html?type=display&player=true&id=TWQX8G6Q6QY7&claimId=...]
aug 31 03:05:11.359 INFO: ***** RisePlayer version 2.0.035 *****
aug 31 03:05:11.375 INFO: Application properties file is not found. Using default setting. File name: RisePlayer.properties
aug 31 03:05:11.390 INFO: Loading display properties...
aug 31 03:05:11.453 INFO: Exec: [C:\Documents and Settings\Administrator\Local Settings\Application Data\RVPlayer\chromium\chrome.exe, --kiosk, --no-default-browser-check, --noerrdialogs, --no-message-box, --disable-desktop-notifications, --allow-running-insecure-content, --always-authorize-plugins, --allow-outdated-plugins, --user-data-dir=C:\Documents and Settings\Administrator\Local Settings\Application Data\RVPlayer\data, http://rvashow.appspot.com/Viewer.html?type=display&player=true&id=TWQX8G6Q6QY7&claimId=...]
aug 31 03:05:11.515 INFO: Server started
sep 1 09:18:16.953 INFO: ***** RisePlayer version 2.0.035 *****
sep 1 09:18:16.969 INFO: Application properties file is not found. Using default setting. File name: RisePlayer.properties
sep 1 09:18:16.985 INFO: Loading display properties...
sep 1 09:18:17.110 INFO: Exec: [C:\Documents and Settings\Administrator\Local Settings\Application Data\RVPlayer\chromium\chrome.exe, --kiosk, --no-default-browser-check, --noerrdialogs, --no-message-box, --disable-desktop-notifications, --allow-running-insecure-content, --always-authorize-plugins, --allow-outdated-plugins, --user-data-dir=C:\Documents and Settings\Administrator\Local Settings\Application Data\RVPlayer\data, http://rvashow.appspot.com/Viewer.html?type=display&player=true&id=TWQX8G6Q6QY7&claimId=...]
sep 1 09:18:17.235 INFO: Server started
sep 1 09:21:17.047 INFO: Exec: [tasklist, /FI, IMAGENAME eq chrome.exe]
sep 1 09:21:17.063 SEVERE: Error: Cannot run program "tasklist": CreateProcess error=2, The system cannot find the file specified
sep 1 09:21:17.078 SEVERE: Execution has failed for command [tasklist, /FI, IMAGENAME eq chrome.exe]
sep 1 09:21:17.078 INFO: Exec: [taskkill, /f, /im, chrome.exe]
sep 1 09:21:17.094 SEVERE: Error: Cannot run program "taskkill": CreateProcess error=2, The system cannot find the file specified
sep 1 09:21:17.110 SEVERE: Execution has failed for command [taskkill, /f, /im, chrome.exe]
sep 1 09:21:19.110 INFO: Exec: [C:\Documents and Settings\Administrator\Local Settings\Application Data\RVPlayer\chromium\chrome.exe, --kiosk, --no-default-browser-check, --noerrdialogs, --no-message-box, --disable-desktop-notifications, --allow-running-insecure-content, --always-authorize-plugins, --allow-outdated-plugins, --user-data-dir=C:\Documents and Settings\Administrator\Local Settings\Application Data\RVPlayer\data, http://rvashow.appspot.com/Viewer.html?type=display&player=true&id=TWQX8G6Q6QY7&claimId=...]
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Bart De Bruyne

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Posted 3 years ago

  • 1
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Tyler Johnson, Employee

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Hi Bart, thanks for posting the log info.  I can't find any record of that display id anywhere in our logs.  It looks like it hasn't connected in at least ten days.  Can you confirm that you're able to get a network connection to an outside service using that machine?
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Bart De Bruyne

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Hi!

Thanks for the reply.
I can RDP into the machine and can ping from cmd.
When I installed the player on my laptop (screen 'test' that worked)

Maybe I should reinstall the display player?
Below you find the result from ping and netstat.


C:\Documents and Settings\Administrator>netstat

Actieve verbindingen

  Proto  Lokaal adres           Extern adres           Status
  TCP    KA-LGTV:2413           localhost:2414         ESTABLISHED
  TCP    KA-LGTV:2414           localhost:2413         ESTABLISHED
  TCP    KA-LGTV:2439           localhost:9449         TIME_WAIT
  TCP    KA-LGTV:2451           localhost:9449         TIME_WAIT
  TCP    KA-LGTV:9449           localhost:2437         TIME_WAIT
  TCP    KA-LGTV:9449           localhost:2450         TIME_WAIT
  TCP    KA-LGTV:2416           ea-in-f141.1e100.net:http  ESTABLISHED
  TCP    KA-LGTV:3389           192.168.0.7:49332      ESTABLISHED

C:\Documents and Settings\Administrator>ping google.be

Pingen naar google.be [64.15.124.250] met 32 byte gegevens:

Antwoord van 64.15.124.250: bytes=32 tijd=20 ms TTL=58
Antwoord van 64.15.124.250: bytes=32 tijd=12 ms TTL=58
Antwoord van 64.15.124.250: bytes=32 tijd=17 ms TTL=58
Antwoord van 64.15.124.250: bytes=32 tijd=14 ms TTL=58

Ping-statistieken voor 64.15.124.250:
    Pakketten: verzonden = 4, ontvangen = 4, verloren = 0
    (0% verlies).De gemiddelde tijd voor het uitvoeren van één be
iseconden:
    Minimum = 12ms, Maximum = 20ms, Gemiddelde = 15ms

C:\Documents and Settings\Administrator>
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Tyler Johnson, Employee

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I'm still not seeing any activity on our end.  Maybe we can log into your machine? You can set up a screenshare at connect.risevision.com with code BART.

If not, can you try navigating to rvaserver2.appspot.com from the display and see if it connects?
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Bart De Bruyne

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Here are my screenshots:

It would seem there is something horribly wrong with Chrome?
Clock is correct:

- mail.google.com / google.be -> Cerificate error
- rvaserver2.appsfot.com -> Not found
- About Chrome 24 update failed  error 1






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Tyler Johnson, Employee

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The failed chrome update might be due to intermittent network connectivity.  

But your connection to rvaserver2.appspot.com looks okay.  There happens to be nothing on that page.  Are you doing this from the display machine?  If so, can you start up the player and send a screenshot?
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Bart De Bruyne

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Hi,

Yes, it is from the display machine.
This is the screen that is displayed from the player.
Anything I can do?
Greetings & thanks

(Edited)
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Tyler Johnson, Employee

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I'm still not seeing any connection coming from your display.  Can we log in for a screen share session?  If so, please connect at connect.risevision.com and enter the code BART.
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Bart De Bruyne

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Hi,
I have opened up connect.risevision and installed the client
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Bart De Bruyne

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Hi,
I have fixed it by reinstalling the client.
Also some OS file were missing due to it beiing WindowsFLP
(shutdown.exe)
I believe it was caused by not beiing able to do it's reboot at 3:00AM
We'll see if it works.
Greetings & thanks for thinking with me
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Tyler Johnson, Employee

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Thanks for the update and I'm glad it worked out.