Amazon hosted Rise widgets not showing up on Rise Player

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  • Updated 2 years ago
  • Not a Problem
I'm having an issue where none of the widgets hosted on Amazon are loading on Chromeboxes. I am trying to track down exactly what is causing this currently, but I just wanted to ask quickly if anyone else has been experiencing this.

All of our custom widgets are working, and it may be that something has changed with the way that Rise Widgets are being called. We have strings that are saved in our database that point to the Rise widgets, so maybe those have changed?
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Stephen Garrett, Champion

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Posted 3 years ago

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Stephen Garrett, Champion

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They do show in the preview, though.
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Blake Freeman, Official Rep

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Stephen,

We currently have every active store widget running on our uptime wall, which includes ChromeOS devices and I am not seeing this problem. Has anything changed on your network?
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Stephen Garrett, Champion

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Hey Blake,

Thanks for getting back to me.

I was about to give a demo here at work, and I switched our box to wireless to use in the conference room. So when it's wireless, I can only load our widgets for some reason. When I plug it back in at my desk, everything is fine. So it's definitely an internal issue.
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Stephen Garrett, Champion

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Hey guys,

We're trying to install a system at a location that's using WiFi to connect to Rise, and we're having this issue again. We are using a Chromebox with the Chrome App player. I know this isn't being supported any more, but we had already bought several boxes and we have to use them.....but anyway, the presentation works fine on a hard wired connection, but when we are connected to WiFi, we aren't able to pull anything from aws.amazon..... 

The box isn't going to be able to run permanently on a hard wired connection, so I have to find out what's going on. Has anyone experienced anything like this before? Is this part of the issue that led to stopping development on the Chrome App?

Thanks
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Stephen,

That's odd. I can't say I've run into that before. Could it be something as simple as a network rule applied to the wireless environment that is not in the wired environment? Are they in the same network range?

My thinking is there are rules applied to this subnet, but not this one type of thing :)
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Stephen Garrett, Champion

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We've experienced it here in our office once before, but we have never been able to duplicate it. That is, of course, until now, when we are trying to install a system onsite. 

None of us is onsite, so we don't have a good way to check the settings. It's an hour away so I may try to go out tomorrow, but I am trying to pull together a list of possible issues to check for. What rule could be in place that would prevent it from working on WiFi?
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Robb, Official Rep

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Stephen, 

First thing that comes to mind is that blocking on the wifi range. Also, I wonder if there is traffic shaping imposed on the Wifi so maybe it is set up to not download certain things? Similar to rules, but typically managed in a different area :)

Those are the most obvious things I can think of. I'm very curious what you discover!
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Stephen Garrett, Champion

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It looks like it wasn't anything that sophisticated. We keep having a couple of things happening that are causing this issue where some things load and others don't.

In this case, the business where we were installing the system admitted after a while that they often have issues connecting to the WiFi. So we ended up using a wired connection to fix that issue.

Then, we have run into a problem a couple of times with Chrome OS where it fails to pull an IP address. The weird thing about this though is that sometimes you can still browse to some webpages even though Chrome OS says you don't have an IP.

So when this stuff happens, I guess it can get some simple things like text and some html, but the widgets are more involved and end up timing out.

It's a new challenge every time we set up a system on someone else's network!
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Steven Alfonso

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I'm having the same issue as well when trying to use the time widget as well as the HTML widget using Amazon AWS. It's not loading the data and (at least for the HTML widget) it keeps on setting the visibility to hidden. The placeholder will show up in the design view and I look at the properties and visibility is check'ed. I also checked the HTML view of the presentation and visibility is also set to true.
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Claudio Pomo

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I've the same issue....all my rss widget are in down!
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Steven Alfonso

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I was able to fix my issue (on my dev boxes) by turning off a chrome extension that force HTTPS
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Robb, Official Rep

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Ah wonderful. Thanks for letting us know Steven!