Amazon Fire TV and Fire TV Stick Update

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  • Updated 2 years ago
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I wanted to let everyone know about an update that will probably need to happen on the fire tv and the fire tv stick. In the last month Amazon has allowed developers to use there Fire OS 5 (lollipop) on there devices to test there apps. Currently the app has been using the amazon webview to allow video and other widgets to work. With the fire os update thats coming it looks like the amazon webview is something of a mess and has video issues. If this holds true when amazon starts updating devices, i will be forced to update the app back to the default webview on the device. In which i have tested and everything seems to work. I dont know when amazon is going to release the OS update but when they do, i will probably update the app. That also means all devices will need to be updated to the new OS in order for video and some widgets to work. Hopefully this wont be the case but just incase i wanted to let everyone know before hand. 

Thanks
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Posted 3 years ago

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Blake Freeman, Official Rep

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William,

Thanks for updating our community about this. I've changed the thread type to reflect this.
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William Oneal, Champion

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Amazon is about to start selling the new fire TV and fire TV stick with FireOS 5. It looks to start shipping oct 5th. Somewhere around that time the older devices will get updated to Fire OS 5. I will probably wait a week after Amazon starts updating devices to update the app. With the update to the app you will have to upgrade to Fire OS 5 if your using video. I'm changing from amazons webview to the device webview because of stability issues with amazons webview on FireOS 5. Devices using the older OS will have video issues with this change so please upgrade. I will give a better timeline on updating the app when Amazon announces the release date of the update.
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sabbir husain

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Hi William,
I am new to Risevision. I went thru the webinar and got some presentation up. I bought the fire stick and when i downloaded the app it says it cannot open and needs an updated. I am sure it is to the reverence on a previous post. Is there anything I can do now to get my presentation on the TV using firestick. It is for a simple pizza restaurant menu.
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William Oneal, Champion

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Be sure to use the latest OS. Version 5.0.5 is the newest version. The app should be version 5.3. The old OS will not work with the newer app..
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Tim Gajeski

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William any reason why my video would only play for 10 seconds then restart itself?


If I set the duration in the schedule to 50 for example....it will restart itself 5 times to equal out to 50 seconds. 
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William Oneal, Champion

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Be sure that your using play until done in the placeholder for each video. Also be sure your using the android video widget. Rise video widget tends to have intermediate issues with android, so it's best to use the widget we created.

Now if this is a brand new firetv box or stick that just came out then you will need to wait till the v1 devices starts updating the OS. We used Amazons webview to fix video on the first device. Now with the update coming I will have to make a switch back to the device Webview. At this time I can't update since there are more older boxes than newer ones. Once I see that the OS update is available to everyone then I will update the app.
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Robert Bisconti

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I just got the new box this weekend, can you upload a version I can sideload into the unit?

Thank you
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Eric Triguero

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Thanks i apreciate your help ! I really love this plataform ! Quick question ! Do you know how i can keep the fire tv boxes awake ? I had like 3 boxes running all the time i just turn off the tv so when i go in the morning they are in blank like the app time out or something? Thanks
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I uploaded the beta amazon app again. I fixed a few small issues and took out the chrome webview. Seemed to be having more issues with the library on that device so i took it out for the time being. I also did some other fixes. I seemed to not having the youtube issues your having but I'm using a v1 box with the developer preview of 5.1. I have another youtube widget in the works for testing but i need time to work on it. 
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Eric Triguero

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hey I updated  with the latest one but when I'm doing the setup in player settings and I check start application at boot and hit save !  it wont stay save if I go back and check it out  :) thanks
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It was saving but the menu never did check the status of the save. This lead to it not being checked every time you opened the menu. This is now fixed.
(Edited)
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Eric Triguero

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thanks for the support !!!
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Robert Bisconti

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The issue I am having now. I had this issue before upgrading the player too. I have 3 videos in a placeholder, each video plays properly but I have overlapping audio when each video plays. I have tried both mp4 and webm formats. Also tried setting the time for each video to match the length of each video.
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Robert Bisconti

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If you are talking about the Scotts Player, I have tried it already.
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Hmm Before anything check the installed apps in the settings under applications. If there are two my rise players in the installed app section then the amz app didn't do an update. This is a complete new beta app so it might just installed as a new app. I have assigned the keys to it just yet so be sure your running the beta app and not the one thats from the store. The menus on both are different. The player setting should have an added webview feature to change web views. I will be testing my device to be sure its not something with firmware.
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Eric Triguero

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Im trying it right now ! Thanks
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Robert Bisconti

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I was finally able to get everything running smoothly. The problem in my opinion was that I was trying to time to much content together which should not be done with a Digital Sign. After re-designing the sign and removing un-needed content, everything is now working great.

Thank you
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Thanks for letting me know. Sometimes to much is to much and i have done that as well. Thanks :)
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William Oneal, Champion

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The update to amazons first gen device will be somewhere in Jan 2016 for Fire OS 5. I was expecting it to be earlier but Amazon wants to wait till after the holidays. If anyone buys the newer devices and wants video to work, they will need to contact me for the updated app. The updated app will work for the newer OS but will kill video on the older OS. Hint the wait for updating the app. Anyway contact me if your having issues with the new device at support@scottsdigitalsignage.com. Thanks
Hello! I am having issues with video on my Amazon Fire Stick. I have OS 5.0.5 and am using My Rise Player version 3.6. Is this the correct version? Or is there an update that I am not getting. Here are the issues that I am having and they just recently started ( I think that my Fire OS updated)

1.)Video will not display full screen and images will (this is with the old presentations before Rise Vision updated their apps)
2.) I made a new presentation with the same video, this time using the updated Rise Vision presentation creator. And the images display correctly, but the video will not display.

Thanks in advance for any help!

Levi
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There is an update coming but At this time we cant update because we still have significant amount of people still on OS 3 on the gen1 devices. Usually we would update but with the big jump in OS we had to change back to the OS webview and not the Amazon webview that we are currently using. With this change we will be ultimately killing video support on the old OS. So this kinda leaves us to make a choice, do we kill video on the old OS or do we wait till we think most devices are moved to the new OS. Right now we are waiting. Also we havent got our devices to update and it was released the first in feb. Thats how slow the update has been. 

Anyway the only things you could try while waiting for the update is try a different codec. If your using mp4 then try webm or vice versa. Also be sure to clear cache. That way your deleting the video from cache and getting a clean video download. Thats really all we can do at this point. Amazon really made this slow updating hard on developers because alot of us are waiting for everyone to at least get the new OS. 

Hope this explains it. Thanks
Ok. Thanks for the quick reply! I was going to try to side load the new version that was linked above, but there is nothing there anymore. I will give the other codecs a try and see what happens! Thanks so much!
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Welcome you could try this version below. It has the webview library choice which may or may not work. The webview library works on the fire tv box but the stick might have issues. Now i will say its in beta so things can change between now and when we release. We put it up just incase it was an emergency. 
Here is beta release version. 

My Rise Player Revise AMZ-release.apk
Ok, I will give that one a try.
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Sew & Design Studio

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My Fire TV Stick updated to the latest OS, and I've updated my rise player.  The problem I am having is that my presentation will play for a certain period of time, then the Rise app will just close and i will find my display back at the Fire TV home screen.  I tested this before on the previous Fire OS and it would play just fine.  Now I cannot even leave the display on or it reverts back to the home screen and exits the app.  Any suggestions?

Here is the info on my device:

Operating System: Android: 5.1

Player Version: RisePlayer 5.3

Viewer Version: 1-06-201602231554

Browser Version: Chrome 45.0.2228.0
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I would suggest deleting the app and reinstalling incase there are files corrupted during an install. If that doesnt work, what is your presentation running? If its the last resort i would reset the device. I have seen issues where upgrades have issues and a restore usually fixes those issues. Anyway let me know  Thanks
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Thank you for your quick response.  Is it possible to share what you did to resolve the issue?  I'm seeing this sporadically where My rise player close out and goes back to fire tv home screen.

Also, the update that you mentioned will it be on My Rise Player or on Rise Vision in general.  Is there anything we would need to do to get the update?
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Are you running video?  Could you send a preview link so i can see what your running? I would like to see whats running to see if i can duplicate the issue. Most crashes come from video so if your running video, try changing the type. Example if your running mp4 then try webm or vice versa. 
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I'm not running any video.  Just a Slideshow and displaying a static image.

http://preview.risevision.com/?type=presentation&id=9494fb96-4778-4ab2-afb2-fc0568e70147

I wonder if amazon fire tv sent out an update last week which may have caused it to exit out of My rise player.  Is it possible?
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The latest OS update was at the end of may but its been a slow rollout. I got it last week so it could have been possible. Also you might want to allow a restart of the app each day. I have one setup on rise once a day early in the morning. That might help out. Also the update we are about to send out will probably help out as well. We are still in testing phase but it seems to be a little better with a few changes we made. Will let everyone know when the update is out. 
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farhan maredia

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Thank you so much for your advice. Couple of more things i want to ask.
Do you think my rise player have problems if I unplug fire tv every night and plug it back in the morning?

What is a good size content that would work fine with my rise player on fire tv stick?
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Paulo Neves Paulo

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I use amazon fire stick and the application becomes to turns off every time. At every 10 minutes I have to open the application again and again. Can someone help me? It only happens in my tv display with fire stick. At the preview in my mac it does't occurs...
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Paulo,

Just to confirm, you are using the My Rise Player App, correct?