All videos in the presentation lineup are not playing

  • 1
  • Problem
  • Updated 3 years ago
  • Not a Problem
I have a lineup with one spreadsheet which posts announcements, then 6 videos in a row. The first video plays properly to the end, then I get maybe two seconds of the next video in the lineup, then it goes back to the spreadsheet announcements. 

Here is the URL: http://rva.risevision.com/#/PRESENTATION_MANAGE/id=5dd76e2c-24f5-45d1-a390-e047e1bc22b6?cid=3a070c9c...

Suggestions, comments?
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Dick Fotoples

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  • frustrated, as I am following directions.

Posted 3 years ago

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Blake Freeman, Official Rep

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Dick,

Are these videos all .webm format? How are you displaying them in the presentation? HTML5 Video Widget? Do you have Play Until Done checked on the videos?

What happens when you preview the presentation, does it play as expected, or are you seeing the videos being cutoff there as well?
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rcruse

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Dick,

See the end of this thread. It's known behavior, but not currently considered an issue by RV.
https://community.risevision.com/rise_vision_inc/topics/is-there-a-play-until-done-selection-for-the...

Hey Blake!

Robert
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Blake Freeman, Official Rep

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Robert,

I'm not certain that this is the same issue that you were seeing. Dick, if you can confirm on my questions I'll be able to get a better picture of what is going on.
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Dick Fotoples

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I enter it twice right now, when the Rise Player is added to chrome, and when I go through the configuration of the application monitor.

Your explanation is helpful and should become part of the document.

BTW, the configuration of the Application Monitor has it checking every 30 seconds. The screen I have this installed on restarts the player every 30 seconds now. I discovered that the Application Monitor was running in the background and it was loading the Rise Player every 30 seconds.  Once I stopped that task from running, the display started running normally.  What do I need to change to stop the Monitor program from loading itself into the background?
(Edited)
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Alex Kolenoff

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Hi Dick,

The Application Monitor should only launch the player if it is not already running.  It should run in the background as you described.  Can you make sure that the player is not also in the Windows startup folder?  When using the Application Monitor that is the only thing that should be launching the player, it should not be launched manually and it should not be set to run from Startup.
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Dick Fotoples

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I wonder if it might have been left over from when I configured it.  I will reproduce what I have been doing and report the results.
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Dick Fotoples

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This is what I did and the result:

1) Clicked on Rise Player, which is now part of the Chrome Web Store. (I caught a quick glance that it was being adding to Chrome (or something like that)).
2) I was prompted for the Display ID, which I entered.
3) The player started immediately. I went in and killed the process so I could do the Application Monitor configuration.
4) I downloaded the Application Monitor Install package, and extracted it to c:\ on the computer running the content for this screen.
5) I launched Application Monitor.
6) I clicked Add and entered the name, path, and argument, and changed the Check Every: number to .5 minutes.
7) I selected Create, the went to Tools and Settings, checked Load with Windows.
8) I put a check mark next to the Rise Player entry, then was asked to re-enter display ID twice before I rebooted the computer.
9) After booting, I signed on and waited for the display to show content, which it did.  I then went in and started the Task Manager so I could see what was running. Number 1 was the Application Monitor (that was installed above), followed by Rise Display.

Things appear to be running correctly(at least on this screen).  Only one instance of Rise Display is running, but the Application Monitor is running too.  I do not think I needed to enter the display ID after I got the request in step 8 above, but it is confusing that it kept asking for it.

The only way I will know if this worked is by running the HTML 5 video app, which requires the Chrome Rise Display app.  I can't tell the difference because they look the same in the task manager.

I'll let you know what happens when I go further and load the HTML 5 Video app and run some video on the screen.

Thank you.
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Alex Kolenoff

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Thanks Dick, when you were again asked to enter the Display ID, it may have been an anomaly or timing issue.  Once very rarely when I have installed the Chrome Player I have had that happen, but then after that it worked properly and retained the ID.