All Displays Are Offline Except One

  • 1
  • Problem
  • Updated 3 years ago
  • Not a Problem
  • (Edited)
As the thread title says, we have a few TVs that display content but only one display is currently showing anything. All others have red hearts showing they are offline. All of the displays except one (one of the offline ones) show identical content. 

To be honest, I don't know much about the system. The person who usually handles this is currently out and won't be back for a couple more weeks. He showed us the Rise Vision website and indicated everything we would need was right there for us. It was working last week but isn't working now. I have absolutely no clue what to do at this point. Any suggestions, ideas?
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Miguel Collis

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Posted 3 years ago

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Blake Freeman, Official Rep

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Miguel,

Have you tried physically restarting these players? It's possible that they lost network connection at some point over the weekend.
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Miguel Collis

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Now I feel really stupid. I went to each TV that wasn't working, unplugged the little box, plugged it back in, waited, and now they are all working. I guess sometimes it's just the simple things! Thanks for the assistance.
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No problem Miguel!