Add subcompany

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  • Updated 2 years ago
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Hello there,

Adding subcompanies works fine, but I don't seem to be able to connect users to a subcompany. What am I doing wrong? Is there some documentation I  can read to find out how to do this?

When users are added to a subcompany the next step is to let them see the displays and the schedules of the main company. Any suggestions/ideas how I can make that happen?

Your help is much appreciated
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Jeroen Meyer

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Posted 2 years ago

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Robb, Official Rep

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Jeroen,

Sorry to hear you are having trouble. If I understand you correctly, you want to create a Sub Company, and then add users to that Sub Company, is that correct?

Sounds like you have the first step down which is adding the Sub Company. The next step is to switch to that Sub Company, and you do this by clicking on your Email/Company name in the top right, and pressing the Select Sub Company button:


Select the Sub Company you want to go into, and you are now in that Sub Company. You will know you are in the Sub Company by the title bar that appears across the top of the page, indicating that you are in that Sub Company. All additions of Users, Displays, Schedules and Presentations are in that Sub Company. 

When you add a user to that Sub Company, depending on their user roles, they will be able to add and manage all Presentations, Displays, Schedules, and Users in that Sub Company.

A user in a Sub Company will not be able to see assets such as Displays and Schedules in the Parent Company. If you want those users to see those assets, you will have to add those users to the Parent Company instead of the Sub Company.

I hope that helps!
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Jeroen Meyer

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Hello Robb,

Thank you for the quick reply! Because we didn't think well enough about a suitable structure for our organisation, we're experiencing the issues I posted in my question.

Your explanation is clear, and I'm able to add new users to a sub company. However we already have a few users that are editing/publishing presentations on parent level and our displays are all on the parent level. But in fact each display is in a different school. 

Because we are still at the beginning of using RiseVision, I would like to restructure it. So my new questions are:

-Is it possible to use the same display in different sub-companies?
-Or do I have to start over again and add each display separately to each sub-company?
-Do you need to buy storage for each sub-company or can they use the storage space of the main company at the parent-level?
-Are you able to add existing users that are already working on parent level to a subcompany?

Thanks in advance for your time and effort.

Jeroen
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HSuarez

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Hi Jeroen,
Sub Companies essentially function like stand alone Company accounts, except that they are located underneath parent Company.

But to answer your questions..

-Is it possible to use the same display in different sub-companies? Or do I have to start over again and add each display separately to each sub-company?
The best option is to add each Display separately to each sub company

-Do you need to buy storage for each sub-company or can they use the storage space of the main company at the parent-level?
You will need to purchase Rise Storage for each sub company. The same goes with other purchases (i.e. premium Widgets).

-Are you able to add existing users that are already working on parent level to a subcompany?
Users on a parent company will already have access to all sub companies located within it.
The other item is that you cannot add the same user email login to more than one company account.

Any questions let us know!

Hannah