A single file plays over and over

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  • Problem
  • Updated 4 years ago
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I have a customer who is having an issue with a single file playing over and over.  When I move the machine to our office network, we don't have the issue.  However, on their network it plays only one file nonstop.  The video quality is poor with the frames stuttering and the audio seems mismatched.  Any idea what might be causing this?  
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tony

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  • Confused

Posted 4 years ago

  • 1
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tony

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No matter how much right clicking is performed, no "inspect element " comes up.
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Blake Freeman, Official Rep

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tony,

Is this a Native or Chrome App Player? If it's Chrome App Player, did you enable the chrome flag outlined in the first portion of the help documentation?