"Dead Pixel" in RisePlayer (not monitor)?

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Windows 7 32-bit, Rise player. Anyone else notice a "dead pixel" in the middle of the screen? At first I thought it was my monitor but it disappears when the player is off, and it also does this across multiple displays I've deployed. Is this like a tracking gif? Or just a bug? Anyone else notice this?
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It Apps

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Posted 5 years ago

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Techwise

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Can you confirm that the "dead pixel" is not visible when the mouse or another object is displayed over the player?

Also can you provide a link to the presentation preview which is causing this (if it is a single presentation on all of those displays).

Unfortunately we run debian boxes so do not have a similar setup, however I believe that we have never experienced any issue such as this.
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Neal

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I haven't noticed this myself. My initial thinking would be the mouse cursor. While the Presentation is up and running, can you move the mouse to see if the 'dead pixel' moves?

Thanks.
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Biologyben

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I don't have this issue - Perhaps it is the tiny remnant of very small, empty placeholder? The http code should show anything that unusual fairly easily.
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It Apps

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It definitely is the mouse. I did some testing and if the mouse moves, the pixel does go away. So it's a remnant from hiding the mouse.

@ Neal - Is this possibly a bug with your guys' mouse hiding code?

I'm going to try next disabling the RiseVision hide mouse cursor option in the presentation and see if the Windows hide mouse cursor program recommended from the Rise blog still causes the issue.
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Neal

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Difficult to say with certainty, but I would have expected more people experiencing this if it were a bug.

We'll continue to watch out for it though.
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E

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I know I'm just a bit late to this thread, but I am also experiencing this issue with just one of my displays, and it is definitely the mouse cursor. I am also using AutoHideMouseCursor.
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traub,

What OS are you on?
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E

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Hi Blake, I'm running Windows 7 64-bit
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Blake Freeman, Official Rep

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traub,

Could you tell me if you have "Hide Mouse Pointer" enabled in your presentation? Please see below


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E

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I actually tested this on the weekend both with and without this option enabled, and the pixel appeared in both scenarios. Something else of note is that I have 2 displays using this same presentation, yet only one experiences the pixel issue.

The issue may be to do with AutoHideMouseCursor. I would be fine to stop using this program, but a couple months ago I was experiencing issues with the cursor being visible despite 'Hide Mouse Pointer' being enabled.
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traub,

I believe that was an issue with Chrome that has since been resolved. Can you try eliminating AutoHideMouseCursor from the scenario? Thanks!
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E

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I had a chance to try this yesterday, and unfortunately the mouse cursor is fully visible with the latest version of Chrome and Rise Player, and "Hide Mouse Pointer" checked.
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E

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Update: The mouse cursor does disappear, but only after a few minutes. However, the pixel still remains, despite AutoHideMouseCursor being inactive.