64Bit player doesn't see network if player has 2GB of ram

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  • Updated 2 years ago
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I installed the 64bit player and on both an intel stick and a surface 3 (non Pro) with Windows 8.1 64Bit with 2GB of ram the player couldn't connect to the network and would ask for proxy information.

On a NUC with 4GB the 64bit installation worked as expected,

I unzipped the 32 bit installer and ran the installer to bypass the OS check, ran it on the same Intel stick again with Windows 8.1 64 Bit and it worked as expected and found the network.

Is it OK to run the 32bit player on a 64bit OS?

Is there a better solution?


Thanks
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Dan

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Posted 2 years ago

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RPTDigital Signage

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We have no problem with 2GB of ram (Kangaroo PC) on WIndows 10 Home 64 bit. Since the upgrade to WIndows 10 is free AND that's the recommended OS for Rise Vision Player and Windows 8.1 was never perfect, perhaps you should consider upgrading your OS.

Others with more direct Intel Stick experience might help, but for debugging it's always a good idea to keep a low cost USB WiFi adapter and/or USB Ethernet adapter around to try Wired and WiFi connections.
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Robb, Official Rep

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Dan,

I apologize, we found an issue with our previous player version where it may show that proxy screen incorrectly in some instances. The fix for this has been rolled out, so can I suggest going back to the 64 Bit installer and seeing if the issue occurs again during installation?

Thanks!
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Darius - PRODO.us, Champion

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Just curious, why would you ever install 64bit system on 2GB RAM device?
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RPTDigital Signage

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Darius, 

There's zero problem installing 64 bit Windows 10 on 2GB players, and perhaps some benefits.

The 2 GB Ram / 32 GB Storage Kangaroo PC comes with Windows 10 Home 64 Bit pre-installed. The Window 10 minimum for 64 Bit is 2 GB Ram 16GB Storage . Most processors today are 64 bit, including the Intel Atom used on most sticks.

Even with the shared video memory of an Atom, 64 Bit Windows shows 1.89 GB Ram available. With Rise Vision running our fairly demanding Two Window Video Torture Test Rise Rise presentation, the 2GB of memory is only 63% used (1.2 GB of 1.9). and there is virtually no (2%) Disk activity in Task Manager so there's no apparent paging to and from storage happening.

32 Bit systems will probably fade over time and logically the focus of Microsoft and other software companies is on 64 bit OS development so there might be a reliability and better debugging advantage there.

I've also heard that Microsoft OEM WIndows licenses for 2GB RAM are virtually free, but at 4GB they need to pay more normal prices. Kangaroo PC with 2GB RAM/ 32 GB Storage and Windows 10 Home 64 Bit installed retails for $99 ready to run. Their 4GB RAM/ 64 GB Storage Kangaroo Plus comes with no OS at $149, so add your Windows license fee and the cost of a 4GB player is much higher. If you don't need the extra RAM you'll never use it. Just running Rise Player doesn't seem to really need 4GB. 

But the real answer is that the Kangaroo PC we use as a player comes with 64 Bit Windows 10 and we'd have to re-install it with 32 Bit Windows if we really wanted 32 Bit. There has been zero motivation to do that because the 64 bit runs perfectly and performs well.
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Darius - PRODO.us, Champion

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There is literally no advantage from 64bit system on a wimpy device like Intel Stick, especially considering the tasks it is set to perform. It should not hurt you also, but as we can see, some weird things happen, and if they do, just put that darn 32bit system on your device and forget all about it. More on 32bit vs. 64bit here: https://youtu.be/IknbgnJLSRY

"32 Bit systems will probably fade over time and logically the focus of Microsoft and other software companies is on 64 bit OS development so there might be a reliability and better debugging advantage there." - that is true... in far far away galaxy ))) when the devices and OS we are using today will be totally irrelevant to this issue.
(Edited)