12 out of 15 Screens Down

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  • Problem
  • Updated 3 years ago
  • Acknowledged
  • (Edited)
I came in this morning to find 12 out of 15 of my screens off line and sitting at the default Ubuntu desktop.  All 12 screens that are offline are  running on identical hardware and software, one of the remaining 3 screens is also running on this same hardware/software without issue.

I sent restart player and reboot computer commands with out success.
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mikefinnell

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Posted 3 years ago

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mikefinnell

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Correction, 13 out of 15 screens are off line.  I just manually power cycled 5 of them and they just come back to the Ubuntu desktop.  They all have internet connectivity and between the 5 I power cycled they're all running different presentations with different schedules.

It looks like they had their nightly reboot at 3am this morning but never came back up.
(Edited)
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Revere Controls

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I am having the exact same problem with all 10 of our screens this morning. I'll reply back here if I figure out anything.
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mikefinnell

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Just to clarify, the screens that are down are my Ubuntu powered units, the two working screens are the Windows deployments.  The one Ubuntu I thought was online, was not.
(Edited)
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Revere Controls

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Yes all mine are Ubuntu as well. I think I figured out what the problem is. The auto-update that occurred last night cleared out the Display ID on all of my units. To fix my displays I had to manually open Rise Player on each one and re-enter the Display ID. Even when I reboot now the player does not boot up automatically. It appears something got really screwed up in the update that was published last night. I'm going to consider this lesson learned and turn off automatic updates on all of my units.
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Blake Freeman, Official Rep

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Mike and Revere,

This is actually related to an issue with Rise LInux Player that was introduced last night. Please see this thread for full details.