"You are not authorized use this widget"

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  • Problem
  • Updated 2 years ago
  • Not a Problem
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I've been using the free "Simple Weather" presentation (can be found by clicking "Add Presentation +" then typing in "weather"). I think the actual presentation name is University Weather Template. It's been working really well up until last week. When the presentation runs on our displays everything loads except the section that actually displays the weather where I get red text that reads "You are not authorized use this widget". What's strange is that if I load the preview of this presentation in a browser, it looks fine. I've tried reloading players, changing settings for the widget, everything I can think of and it doesn't seem to make a difference. Any help is greatly appreciated. Thanks!

Sorry for the poor quality pictures.
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Dylan Zalewski

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Posted 2 years ago

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Robb, Official Rep

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This is occurring because that free template uses the Weather Forecast and Conditions Widget, which is a premium Widget that carries a cost. You can read more about what is included in that Presentation here: https://store.risevision.com/product/152/simple-weather

If you log into https://store.risevision.com with the same account you log into Rise Vision With, you will see that your trial for that Widget hs ended. if you want to continue with it, you can purchase a Subscription for it, and everything will go back to working as it was.

I hope that helps!