"Play until done" doesn't work (video widget and presentation)

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  • Updated 2 years ago
  • (Edited)
Hi,

I've got an anoying problem using the video widget (or with youtube widget too).
I want to display several informations in the same placeholder, so this
last one displays in a first time a embeded HTML code (a Google Slide code) with the HTML widget, and, after 40 seconds, it starts a video (custom url / mp4) with the video widget.

I've selected the "Play until done" (PUD) on this video widget.
I've also selected this PUD parameter on the presentation in the schedules which displays it.

But when I run the display, I got two problems :
  • First, the display skip automaticaly this presentation which is placed in first place to the second one. It runs all the other presentations and after that only, it loops the shedule, and display it. (This problem occurs when I set the presentation on PUD in the shedule).
  • The presentation skip to the next one long before the video is finished... So the PUD doesn't work on the video.
I saw that a lot of threads concerning PUD have been written before, but I didn't found the solution... Do you have an idea about how I can fix those bugs ?
Thank you in advance,

N.
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Noxon

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Posted 2 years ago

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Peter Cameron, Employee

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Hi Noxon,

Thanks for your question and sorry that you are having issues with the PUD. Do you have a link to your presentation so I can take a look at it and help you find a solution? It may be that it is initially skipping the video on the first play through as it is not downloading as fast as the other items, however we should be able to fix the issue with the video not playing until the end.

Thanks!

Peter
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Noxon

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Thanks, unfortunately it still doesn't work on the schedule... I don't know if it exists an ID that I can give to you to take a look at the schedule, but no matter the order of the video widget and youtube widget, the first video which is started is cut and the display go to the next presentation. I precise that I've set this presentation on PUD.
Moreover I still have the issue which skip the first presentation (before the loop does the job) when I refresh the display. It occurs only when I set this presentation on PUD.

P.S. : I think I won't really need the Youtube Widget in the future so, if you think this widget is a big part of the problem, I can remove it and use two times the video widget instead.

N.
(Edited)
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Peter Cameron, Employee

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Hi Noxon,

Sorry to hear that it is still not working as expected. I will see if the youtube widget is having an effect as you say. I will take a look at the presentation order and get back to you with what I find out.

Thanks,

Peter
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Peter Cameron, Employee

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Hi Noxon,

I checked with a colleague regarding the PUD issue and it looks like we have a solution. Inside the presentation settings you will see an option to select a 'Play Until Done Placeholder'. Using the dropdown menu I selected the 'Video' placeholder which tells the presentation which placeholder PUD information to listen to.

After making this change I ran your presentation in preview and it looks like it is now playing the full video, as well as the full youtube video, before moving on to the next presentation.

Hopefully this helps, thanks!

Peter
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Noxon

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Seems to work correctly.
Thank you very much for the fast support. ;)
Have a good day !

N.
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Peter Cameron, Employee

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Hi Noxon,

That's great to hear, thanks!

Peter