"Chrome is out of date” Error Message Update

  • 2
  • Announcement
  • Updated 2 years ago
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members.

Some users have informed us that they are seeing the "Chrome is out of Date" message on their Displays.

We are in the process of rolling out an update to the affected users who are seeing this message. This update will occur in the next week, and will be automatically updated to your display when your Player restarts.

If you have encountered the above error message and want it corrected immediately, do the followings steps:

1. Stop the Player on your Display by pressing Alt +F4, and then opening Task Manager in Windows or System Monitor in Linux to kill all instances of java.
2. In Windows, delete the C:\\Users\%username%\AppData\Local\rvplayer folder. In Linux, this folder can be found in the home folder.
3. Download and install the new Player installation file from here.

If you have any questions or experience any issues, please be sure to let us know.

Thanks!
Photo of HSuarez

HSuarez

  • 11,896 Points 10k badge 2x thumb

Posted 3 years ago

  • 2
Photo of David McFadyen

David McFadyen

  • 120 Points 100 badge 2x thumb
this error message showed up again today.  I have followed the procedure  described and yet the "Chrome is out of date" continues to return.  This is a recurring problem.  Please suggest a resolution.
Photo of HSuarez

HSuarez

  • 11,896 Points 10k badge 2x thumb
Hi David,
Could you please send through the name of the Display/s with this error message? Thanks.
Photo of David McFadyen

David McFadyen

  • 120 Points 100 badge 2x thumb
It is happening on all 14 displays that I presently have on the platform.  Are you asking for the the Display Name or the Display ID?
Photo of HSuarez

HSuarez

  • 11,896 Points 10k badge 2x thumb
David,
Thanks, that's the info that we need (if it's occurring on all or selected Displays) for your account. We are looking into this issue now.
Photo of Tim Rowe

Tim Rowe

  • 60 Points
I got sick of it coming up on some of mine too.  Switched the rest of my PCs to Ubuntu and installed RV via the provided script.   Everything has been working great, RV updates as necessary upon startup, the few pixels from the windows start bar are gone.  Also, by using Linux and having the number of displays I manage grow, I can use Ansible to manage them en-masse a lot easier than the windows boxen.
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
Another convert to the clan of Linux. Welcome to the dark side :)
Photo of CycleBar

CycleBar

  • 60 Points
we are experiencing the same issues.  All of our displays are doing this 
Photo of Darius - PRODO.us

Darius - PRODO.us, Champion

  • 26,850 Points 20k badge 2x thumb
Me too! Our Windows 10 device with the new RV App installer has crashed... sort of...  this weekend. It did not shut down. I think RV App has crashed because Chrome was not able to install update. The device looked like it was in sleep mode. It woke up and RV tried to load the content, but could not do that (the circle kept on spinning). The Windows OS was also not performing as usual, so I restarted it and everything came back up as normal, but after some time got this Chrome message in top-right corner. That was the first time.
Photo of Darius - PRODO.us

Darius - PRODO.us, Champion

  • 26,850 Points 20k badge 2x thumb
I switched to the identical device with the older RV installer. This one never did that and was very stable for very long time.

But or  Windows 7 device with the new RV installer did not crashed or anything; no Chrome update messages.
Photo of HSuarez

HSuarez

  • 11,896 Points 10k badge 2x thumb
Thanks for reporting this. I've been in touch with you separately regarding the issue that you are having on Windows 10.
Photo of Darius - PRODO.us

Darius - PRODO.us, Champion

  • 26,850 Points 20k badge 2x thumb
So, the installed does not make a difference... both of them gave me that message, both were updated. Not a big deal.
Photo of HSuarez

HSuarez

  • 11,896 Points 10k badge 2x thumb
Thanks. We are on our way to testing a new deployment of Rise Installer. We'll be updating this thread and anyone else that has made a note about the Chrome pop up error.
I, too, have been experiencing this error message. We are running four Intel NUC (i3) - Windows media players form Rise Vision and are looking forward to a solution. If I reboot the player the message does go away for a time, but does come back. 
Photo of HSuarez

HSuarez

  • 11,896 Points 10k badge 2x thumb
Hi Neffsville Mennonite,
We're almost finished testing the new Rise Player which should fix this. We'll let you know here.

Thanks
Hannah
Photo of David McFadyen

David McFadyen

  • 120 Points 100 badge 2x thumb
Any update on the fix?
Photo of Blake Freeman

Blake Freeman, Official Rep

  • 36,116 Points 20k badge 2x thumb
Hey all,

We have released a fix to this issue. This is going out as a staggered release, so it's possible you may not get the fix immediately. We anticipate this being completely rolled out to everyone by mid to late next week, so you will definitely have the fix by then. Thanks!
(Edited)
Recently this error message has returned. Will another fix be rolled out, or is there another option I need to pursue? Thanks!
Photo of Robb

Robb, Official Rep

  • 76,676 Points 50k badge 2x thumb
Hello there!

This fix has actually been out for quite some time, and my suggestion would be to upgrade your Display from the existing Player, to the newest version of the Player that you can download from here: https://help.risevision.com/user/create-a-display

Once you are running on that new Player, those Chrome messages will be a thing of the past.

Thanks!