IADEA Player is having issues where the Placeholder goes white.

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I'm testing IAdea 3350 player and I'm having a lot of issues with placeholders. I'm using Chiropractor Presentation but some of the placeholders backgrounds are white. Chiropractor logo, Chiropractor text, twitter headline and download photoshop file but clock, twitter tweet and foursquare look normal. It's kind of weird. Any idea what is the problem?

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Neal Godbeer (Official Rep) February 09, 2012 20:17

Was it showing images earlier? Is the YouTube video playing? Have you made any changes to the Presentation from the original Template?

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Was it showing images earlier? Is the YouTube video playing? Have you made any changes to the Presentation from the original Template?

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Robb (Technology Guru) February 09, 2012 20:20

I wonder if this is related to the IAdea Player specifically, I haven't had any issues with this Presentation.

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I wonder if this is related to the IAdea Player specifically, I haven't had any issues with this Presentation.

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visiosidm February 10, 2012 15:34

Images are fine but placeholders with text or images have a white background. Weird thing is that all placeholders doesn't have this problem.

I added one placeholder on the right side of the name at the top but it's white when I don't have any background on it. Just white text.

Preview is fine on my mac but IAdea player doesn't show it right.

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<a href="https://s3.amazonaws.com/satisfaction-production/s3_images/696597/IAdea-photo.JPG?1328887176"><img src="https://s3.amazonaws.com/satisfaction-production/s3_images/696597/IAdea-photo_inline.JPG?1328887176" alt="" /></a> Images are fine but placeholders with text or images have a white background. Weird thing is that all placeholders doesn't have this problem. I added one placeholder on the right side of the name at the top but it's white when I don't have any background on it. Just white text. Preview is fine on my mac but IAdea player doesn't show it right.

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Robb (Technology Guru) February 10, 2012 15:36

Sounds like this may be unique to the IAdea Player. I've forwarded this to their Support team so they should respond soon.

Thanks!

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Sounds like this may be unique to the IAdea Player. I've forwarded this to their Support team so they should respond soon. Thanks!

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visiosidm February 10, 2012 15:51

Thanks!

I'm also having problem with setting up the right time zone. I don't can I control time zone with RV or do I need to do it manually from IAdea player setup. At the moment I can't do it manually from their players setup.

Does IAdea have a contact person who knows about setting up players with RV?

Also it would be good to know what gadgets work and what doesn't?

I suggest that IAdea should send you free players for testing =)

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Thanks! I'm also having problem with setting up the right time zone. I don't can I control time zone with RV or do I need to do it manually from IAdea player setup. At the moment I can't do it manually from their players setup. Does IAdea have a contact person who knows about setting up players with RV? Also it would be good to know what gadgets work and what doesn't? I suggest that IAdea should send you free players for testing =)

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Robb (Technology Guru) February 10, 2012 15:55

They actually did send us a free Player, however since the majority of our time is focused on our Windows, Mac and Linux Players, it doesn't get the front seat most of the time :).

Their website has a support portal that you may want to check out to see if you can get faster service there.

Thanks!

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They actually did send us a free Player, however since the majority of our time is focused on our Windows, Mac and Linux Players, it doesn't get the front seat most of the time :). Their website has a <a href="http://www.iadea.com/support/">support portal</a> that you may want to check out to see if you can get faster service there. Thanks!

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Robb (Technology Guru) February 10, 2012 15:57

Also, regarding the timezone, our Player uses the local time to set the clock, so if the time cannot be set on the IADea player, that may be the issue.

You may want to try somewhere like clocklink.com where you can get clocks that use their servers to show the time.

Thanks!

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- IAdea Support February 12, 2012 12:29
  
  Timezone on the IAdea player can be set either by accessing the built-in configuration UI by plugging in a USB keyboard while the player is playing, or by using a config.xml file per http://www.a-smil.org/index.php/Confi...
  
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- visiosidm February 12, 2012 17:36
  
  There should be option to choose the time zone when creating configuration file on your website (http://www.iadea.com/~kelvin.han/rv/r.... It would make things much more easier and all the configuration would be done with one file.
  
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Also, regarding the timezone, our Player uses the local time to set the clock, so if the time cannot be set on the IADea player, that may be the issue. You may want to try somewhere like <a href="http://clocklink.com/">clocklink.com</a> where you can get clocks that use their servers to show the time. Thanks!

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visiosidm February 10, 2012 17:43

It would be nice if you would have time test their player and report all easy bugs for them. Otherwise I will be asking here on the forum a lot of questions.

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It would be nice if you would have time test their player and report all easy bugs for them. Otherwise I will be asking here on the forum a lot of questions.

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Neal Godbeer (Official Rep) February 10, 2012 18:33

I agree. Having more time is always a nice thing.

Support staff from IADea have contributed to this forum in the past. If your're in a situation where you need a more prompt reply, then I would direct you to their support site Robb noted above.

Regarding the issue you are having, what if you removed the YouTube video from the Presentation, do you get better results with the images then?

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I agree. Having more time is always a nice thing. Support staff from IADea have contributed to this forum in the past. If your're in a situation where you need a more prompt reply, then I would direct you to their support site Robb noted above. Regarding the issue you are having, what if you removed the YouTube video from the Presentation, do you get better results with the images then?

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visiosidm February 10, 2012 20:13

I have the same problem with every presentation. Transparent placeholder is not transparent and other bgcolors won't work background is always white..

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I have the same problem with every presentation. Transparent placeholder is not transparent and other bgcolors won't work background is always white..

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IAdea Support February 12, 2012 12:27

Sorry for the late response. It is difficult for us to track new issues on this forum. Please do contact us at http://support.iadea.com.

The issue seems to be related to the fact that IAdea devices do not support Flash. To be sure it will be best if you can provide a sample page so we can confirm.

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Sorry for the late response. It is difficult for us to track new issues on this forum. Please do contact us at http://support.iadea.com. The issue seems to be related to the fact that IAdea devices do not support Flash. To be sure it will be best if you can provide a sample page so we can confirm.

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Robb (Technology Guru) February 12, 2012 12:47

Thanks for answering this question! If anyone else has an IAdea related question,we will be sure to send them to your support portal.

Thanks!

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Thanks for answering this question! If anyone else has an IAdea related question,we will be sure to send them to your support portal. Thanks!

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warwebdesign April 10, 2012 13:28

Did you ever find a solution or work around to this? I'm struggling with the same problem.

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- Robb (Technology Guru) April 10, 2012 13:31
  
  You may want to bring this up to them at their Support forum here: http://support.iadea.com/. This way the IAdea guys can jump on top of this right away.
  
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Did you ever find a solution or work around to this? I'm struggling with the same problem.

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IAdea Support April 10, 2012 15:03

Sorry to hear the problem. We will be releasing a firmware update that corrects issues found, which may be related to what you have found. Please contact us at support@iadea.com so we can assist you.

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- visiosidm April 13, 2012 16:28
  
  Do you have an estimated time for the firmware update?
  
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Sorry to hear the problem. We will be releasing a firmware update that corrects issues found, which may be related to what you have found. Please contact us at support@iadea.com so we can assist you.

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visiosidm April 11, 2012 21:22

Are we able to use a video playback after firmware update?

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Are we able to use a video playback after firmware update?

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