White screens on the Player, and reboots aren't correcting the issue.

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Just had displays in 3 different locations go to a white screen and unable to re-connect / play presentations. Any wide-spread issues at the moment?

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Robb (Technology Guru) January 17, 2012 17:06

Jeff,

We did a deployment this morning that made a change to the viewer and some users like yourself are seeing issues.

Other users have stated that if they reboot the machine this corrects the issue, but if it doesn't, clearing the cache on the Display will solve it.

Sorry for the inconvenience!

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Jeff, We did a deployment this morning that made a change to the viewer and some users like yourself are seeing issues. Other users have stated that if they reboot the machine this corrects the issue, but if it doesn't, <a href="http://community.risevision.com/rise_vision_inc/topics/user_tips_and_tricks_clearing_the_cache_on_your_display">clearing the cache</a> on the Display will solve it. Sorry for the inconvenience!

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Jeff E. January 17, 2012 17:34

Thanks for the quick reply Robb!

I've been restarting machines, but it looks like the caches will need to be manually cleared. Just a thought: I wonder if it would be feasible / practical to eventually add a "Clear Cache During Next Restart" function to the management interface (both at the company and display level)?

Any thoughts on this Robb? Donna?

Thanks as always!

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Thanks for the quick reply Robb! I've been restarting machines, but it looks like the caches will need to be manually cleared. Just a thought: I wonder if it would be feasible / practical to eventually add a "Clear Cache During Next Restart" function to the management interface (both at the company and display level)? Any thoughts on this Robb? Donna? Thanks as always!

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Robb (Technology Guru) January 17, 2012 17:37

Interesting idea!

You should throw that up as an idea in the forum to see how many people +1 it.

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Interesting idea! You should throw that up as an idea in the forum to see how many people +1 it.

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